Membership Consultant @ Goodlife Prahran

7 months ago


Prahran, Australia Goodlife Prahran Full time

A realistic OTE of **$65,000-$75,000** (made up of base salary and commission), plus super.
**Roster**:Tues/Sat **OR** Sun/Thurs - **must be able to work 1 weekend day ongoing.**
Read more to learn about the position below.

**Come and join the amazing team we have at Goodlife Prahran, a meaningful opportunity where you can inspire others to make an amazing change in their lives**
**No conversation is the same and we make sure to have fun everyday**

**Member Support Consultants** (MSC's) at our **PRAHRAN** club play an essential role in building and maintaining a thriving **Goodlife Health Club** membership base. MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.

The role of an MSC is highly varied and has two clear goals - achieving membership growth goals through proactive sales activities and retaining existing members through the provision of “best-in-class" customer service. MCS's are experts in all things **Goodlife**: They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.

**Responsibilities**:

- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

**About you**:

- Current First Aid & CPR certificates.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $65,000-$75,000 (made up of base salary and commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards.

**Salary**: $49,482.80 - $75,000.00 per year

**Benefits**:

- Employee mentoring program
- Gym membership
- Professional development assistance

Schedule:

- 8 hour shift
- Every weekend
- Weekend availability

Supplemental pay types:

- Commission

Application Question(s):

- Are you able to work at least one weekend day as part of your roster availability if you are the successful applicant? Hours TBC

Work Authorisation:

- Australia (required)

Work Location: In person



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