Retention & Reception Specialist @ Goodlife Prahran

3 months ago

Prahran, Australia Goodlife Prahran Full time

**The opportunity: Part Time Membership Consultant Retention & Reception Specialist**
Hourly rate of $24.10 + commission, + super.
**Roster**: Shifts TBC but successful applicant must have weekend AM availability ongoing.

This is not a sales focused role, but additional sales experience is preferred but not essential. Read more to learn about the position below.

**Come and join the amazing team we have at Goodlife Prahran, a meaning full opportunity where you can inspire others to make an amazing change in their lives No conversation is the same and we make sure to have fun everyday**

**Member Support Consultants** (MSC's) at our **PRAHRAN** club play an essential role in building and maintaining a thriving **Goodlife Health Club** membership base. MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.

The role of an MSC is highly varied and has two clear goals - achieving membership growth goals through proactive sales activities and **retaining existing members through the provision of “best-in-class" customer service.** MCS's are experts in all things **Goodlife**: They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; **Proactively communicating with current members to enhance their club experience and drive positive member retention**.

**Our Retention & Reception MSC should be an expert in the following**:
Strong communication skills
The ability to multitask
A professional and friendly demeanor
Good organizational skills
Basic computer skills
The ability to handle customer inquiries
Knowledge of the company's products and services
The ability to upsell (sales experience favorable)
The ability to handle difficult customers & handling customer complaints
The ability to take initiative
The ability to work well under pressure
The ability to think on your feet

**Responsibilities**:

- Creating great member journeys via positive and personalized interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

**About you**:

- Current First Aid & CPR certificates.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards.

**Job Types**: Part-time, Permanent

Pay: From $24.10 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Employee mentoring program
- Gym membership
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Fixed shift
- Morning shift
- Weekend availability

Supplementary Pay:

- Commission

**Experience**:

- Customer retention: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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