Customer Service Officer

3 months ago

Silverwater, Australia Hy-Tec Full time

**The role**

We are looking for a Customer Service Officer based at our Silverwater office in New South Wales on a full-time permanent basis.

If you are looking for an opportunity to work in a friendly supportive team where your contribution will be valued, this is the job for you. We have recently refurbished our office with great state of the art facilities.

As well as utilising your existing skills, you will learn new skills as part of our on-the-job training, be exposed to the construction materials industry and have the opportunity to grow with the business.

**Responsibilities**
- Ensure safety, health and environment standards are maintained
- Answering customer calls professionally and efficiently
- You will be responsible for the taking and input of concrete orders within an allocated section of the Sydney Metropolitan concrete business
- Maintain constant and adequate communication with plant staff and other departments within the business as required

**What you will need to succeed**
- Commitment to health, safety and environment policies and procedures
- Good communication and interpersonal skills which will allow you to effectively communicate with drivers, managers and staff
- You will also need a very good understanding of the Sydney metropolitan area
- Accuracy and consistency is a must along with exceptional customer service skills
- Proven customer service experience is required, and you must have good problem-solving abilities and a good work ethic

**Our business**

Hy-Tec is a leading supplier of premixed concrete, aggregates, and sands to the commercial, industrial, civil and residential construction sectors. With plants and quarries, Hy-Tec supplies in excess of one million cubic meters of premixed concrete per annum to its customers.

Hy-Tec is a fully owned entity of Adbri Limited; a constructions materials and industrial minerals manufacturing company that has been building a better Australia since 1882. Adbri's respected brands employ over 1500 people and together provide cement, lime, concrete, aggregates, concrete products and industrial minerals nationally.

Adbri are majority owned by CRH, the leading provider of building materials solutions that build, connect and improve our world. Employing 80,000 people at approximately 3,390 operating locations in 28 countries CRH has market leadership positions in both North America and Europe and is growing its presence in Australia.

**A supportive and safe environment**

Hy-Tec puts safety first and recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to be Always Ready. We are committed to increasing diversity within our workforce and our industry.

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