Customer Service Representative
6 days ago
Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
Job Details:
About the Role
We have exciting opportunities for Customer Service Representatives to join our high-performing Opal Customer Care team, based in Silverwater.
These are casual opportunities with flexible work options available across a rotating roster from 6 am-10 pm and working 9 am-5 pm for the first 3 months of employment.
Our team are the face (or voice) of Opal for customers, and as a representative, you will resolve their queries and assist with any transactions they may need help on.
We work in a fast-paced and energetic environment where excellent customer service is the focus of every call.
We have a comprehensive 2-week training program run by our in-house Learning & Development team which will ensure you are providing the highest level of Customer Service to our customers.
This role is paid a minimum hourly rate of $39.10.
The Customer Service Representative (CSR) role is responsible for handling the full range of customer transactions, general enquiries, web and off phone activity and customer complaints in a timely and accurate manner with a strong propensity for customer advocacy.
Essential Job Duties and Responsibilities:
- Work within a customer-focused team that understands and supports customer needs, whilst achieving the OCC service levels
- Solve problems and handle customer complaints, escalating to a Team Leader when necessary
- Accept and process the full range of identified customer-related transactions in a professional and timely manner, to the agreed quality and efficiency standards
- Adhere to process and policies, and work within a variety of KPIs in accordance with Cubic’s contractual obligations. KPI’s include: quality assurance; work productivity; schedule adherence; work attendance; and customer satisfaction. (This list is not exhaustive)
- Adhere to individual work activity and break schedules as set by the Team Leader
- Participate in regular coaching, training and call assessment activity with the Team Leader such that call quality, customer experience and a high level of process, systems and product knowledge is maintained
- Model high standards of personal performance and behavior to serve as a positive role model for others
- Complete administration tasks related to customer transactions and travel card administration
Condition of Employment
Successful outcome of a National Police Check
Worker Type:
Employee
-
Customer Service Representative
5 days ago
Silverwater, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full timeBusiness Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...
-
Customer Service Representative
1 week ago
Silverwater, New South Wales, Australia GFG-Alliance Full timeWe are seeking a Customer Service Representative to join our team in our Silverwater branch. This role involves working closely with both our Sales and Operations teams to ensure customers have a positive experience with Infrabuild Steel Centre. Key responsibilities include managing customer enquiries, building and maintaining customer relationships,...
-
Customer Service Representative
3 weeks ago
Silverwater, New South Wales, Australia GFG-Alliance Full timeAs a Customer Service Representative at GFG-Alliance, you will be working closely with our Sales and Operations teams to ensure customers have a positive experience with our company. This is a Monday to Friday role with some paid overtime as required.Responsibilities will include:Managing customer enquiries via phone and in personBuilding and maintaining...
-
Customer Service Representative
2 months ago
Silverwater, Australia Cubic Corporation Full timeBusiness Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...
-
Customer Service Representative
3 weeks ago
Silverwater, New South Wales, Australia GFG-Alliance Full timeCustomer Service RepresentativeThis role involves working closely with our Sales and Operations teams to ensure customers have a positive experience with Infrabuild Steel Centre. The successful candidate will be responsible for managing customer enquiries, building and maintaining customer relationships, and processing cash sales, quotes, and orders.Key...
-
Customer Service Representative
3 weeks ago
Silverwater, New South Wales, Australia EVSE Full timeRole OverviewThe Sales Representative will be responsible for conducting sales activities, providing excellent customer service, effective communication, and ensuring sales targets are met. Additionally, the role requires training customers on EVSE products and services.Key ResponsibilitiesAnswer inbound sales calls to help guide customers through their EV...
-
Customer Service Representative
5 months ago
Silverwater, Australia Page Personnel Full timeSilverwater Location (Parking Available Onsite) - Temporary to Permanent Opportunity **About Our Client**: This globally operating FMCG business supplies to all the big supermarkets - you have undoubtedly consumed their products! They are currently in the market for an experienced customer service representative to join their small team. This is a hands...
-
Customer Service Representative
5 months ago
Silverwater, Australia Veritas Recruitment Pty Ltd Full time**Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Silverwater - New South Wales**Salary**: $65,000.00 - $75,000.00 Yearly **Reference**: - BH-26024- Salary: $65k to $75k + Super - Location: Silverwater - Perks: Onsite Parking Our client, a reputable company with a rich heritage...
-
Customer Service Representative
5 months ago
Silverwater, Australia Protecta Full time**Introduction**: About Us Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer...
-
Customer Service Representative
2 months ago
Silverwater, Australia Protecta Full time**Introduction**: About Us Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer...
-
Customer Service and Sales Representative
2 weeks ago
Silverwater, New South Wales, Australia EVSE Full timeThe Role: Accelerate EV Charging AdoptionThe Sales Representative will be responsible for conducting sales activities, providing excellent customer service, effective communication, and ensuring sales targets are met. Additionally, the role requires training customers on EVSE products and services.Answer inbound sales calls to help guide customers through...
-
Customer Service/Inbound Sales Representative
3 weeks ago
Silverwater, Australia EVSE Full timeJob DescriptionThe Role: Move the Dial in EV Charging!The Sales Representative will be responsible for conducting sales activities, providing excellent customer service, effective communication and ensuring sales targets are met. Additionally, the role requires training customers on ocular products and services.Answer inbound sales calls (approx..40-60/day)...
-
Customer Service/inbound Sales Representative
3 weeks ago
Silverwater, Australia EVSE Full time**Company Description** At EVSE Australia, we're not just selling electric vehicle charging solutions - we're shaping a cleaner, greener future for Australia! We're on a mission to make owning an electric vehicle as easy and convenient as possible. Imagine a world where charging your EV is simpler than filling up with petrol - that's the future we're...
-
Customer Service Representative
3 weeks ago
Silverwater, New South Wales, Australia EVSE Full timeThe Role: Drive the Adoption of Electric VehiclesAs a Sales and Customer Service Representative for EV Charging Solutions, you will be responsible for conducting sales activities, providing excellent customer service, and ensuring sales targets are met. Your key focus will be on training customers on EVSE products and services, including EV chargers,...
-
Customer Service Ambassador
2 days ago
Silverwater, New South Wales, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full timeAbout the RoleWe have exciting opportunities for Customer Service Representatives to join our high-performing Opal Customer Care team based in Silverwater. These casual opportunities offer flexible work options across a rotating roster from 6 am-10 pm, with a minimum hourly rate of $39.10. As a Customer Service Representative, you will be the face of Opal...
-
Customer Service Representative
4 weeks ago
Silverwater, New South Wales, Australia GFG-Alliance Full timeCustomer Service OfficerWe are seeking a highly skilled and experienced Customer Service Officer to join our team in our Silverwater branch. As a key member of our sales and operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Manage customer enquiries via phone, email, and...
-
Customer Service Representative
1 week ago
Silverwater, New South Wales, Australia Lube Mobile Full timeAbout the RoleWe are seeking a skilled Contact Centre Operator to join our team at Lube Mobile. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone, email, and live chat.Key ResponsibilitiesRespond promptly to customer enquiries and resolve issues in a timely and professional...
-
Customer Service Representative
4 weeks ago
Silverwater, New South Wales, Australia Bridgestone Australia Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Operator to join our team at Bridgestone Australia. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless service delivery.Key ResponsibilitiesRespond promptly to inbound enquiries via phone, live chat, and...
-
Customer Service Representative
3 weeks ago
Silverwater, New South Wales, Australia GFG-Alliance Full timeCustomer Service OfficerAre you a customer-focused individual with a passion for delivering exceptional service? We're seeking a skilled Customer Service Officer to join our team at our Silverwater branch.Key Responsibilities:Manage customer inquiries via phone, email, and in-personBuild and maintain strong customer relationshipsMaintain accurate stock...
-
Customer Service Representative
2 days ago
Silverwater, New South Wales, Australia Lube Mobile Full timeAbout the RoleAs a Contact Centre Operator at Lube Mobile, you will be responsible for handling customer inquiries, managing bookings, and providing accurate quotes. This role requires strong communication skills, attention to detail, and the ability to work with multiple systems.Key ResponsibilitiesRespond promptly to inbound customer enquiries via phone,...