Srss Intake Case Manager

3 weeks ago

Parramatta, Australia SSI Full time

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
- Community focused organisation performing rewarding and meaningful work
- Highly Competitive Remuneration & Benefits| Salary Packaging Options
- Permanent Contract | Full Time | Based in Parramatta

About Us
SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,
SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About the Team
The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.
We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.

About You
The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of intake services to meet the needs of vulnerable asylum seekers.

**Responsibilities**:

- Assess client eligibility for SRSS services and case management
- Undertake comprehensive and regular needs assessment of clients against the vulnerability criteria for the SRSS program, and complete an initial case plan within KPI timeframe
- Support the client to develop independent skills and to access appropriate supports in their community
- Liaise with other support services providers, when required
- Support clients with registrations for essential services and orientation in their local area
- Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures.
- Track client approvals and rejections for the SRSS programs.
- Ensure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleagues.

Essential Criteria
- Bachelor in Community Services/Welfare or related discipline.
- Minimum two years’ casework experience, ability to work independently on general tasks with mínimal supervision.
- Understanding of case management/assessment approaches and theoretical frameworks. Experience working with CALD clients

Please ask us for a copy of the PD for the full responsibilities.

About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

To Apply
Applications close Wednesday 1st May 2024
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

**Our commitment to Diversity**:
**Our commitment to flexible working**:
SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from diffe

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