Team Leader Member Engagement

1 week ago


Brisbane, Queensland, Australia IAS RECRUITMENT Full time
Showcase your leadership and superannuation skills
- $90K-$120K + Super

  • Career pathway opportunities

About the company:


Based just out of the Brisbane CBD, this company is an industry super fund with a proud history of supporting workers in the building industry.

With a focus on delivering tailored solutions to members and assisting them in achieving the best outcomes possible, they seek a Team Leader of Engagement and Advice Services.


About the role:


Reporting to the Advice & Change Manager, this newly created role will involve working in the office full-time and permanently from Monday to Friday.

The role involves leading a team of Member Service Consultants, explicitly focusing on engaging with high-net-worth and selected members.


This role offers the opportunity to lead a team, build member engagement skills, and contribute to the success of the financial advice and engagement team.


Duties:

  • Providing general advice and implementation assistance
  • Supporting the delivery of retirement advice and engagement through different channels
  • Executing engagement programs for highnetworth members
  • Participating in relevant seminars
  • Contributing to marketing campaigns and implementation strategies
  • Coaching and mentoring a team of member service consultants & encourage continuous improvement
  • Manage the front office
  • Managing workflows

Skills and Experience:

  • Proven leadership experience
  • Enjoy assisting members in achieving their goals and delivering guidance to instil confidence in their planning
  • Capable of developing strong and ongoing relationships with members and providing exceptional personal service
  • Experience in customer service and general advice, with a keen interest in working with pre, retiree, and postretiree members
  • Ability to manage and improve team performance, fostering a positive and inclusive work culture
  • Skilled in leading and managing change and continuous improvement within the team
  • Able to work collaboratively with key stakeholders and drive collaboration
  • Familiarity with the superannuation industry, including legislative, product, and provider knowledge.
  • Possess proficient computer skills, including Microsoft Office and adaptability to technology on multiple platforms
  • RG146 in superannuation
  • Diploma in Financial Services is highly desirable
  • JP (Justice of the Peace) qualification is highly desirable
Overall, you will be motivated, passionate about servicing members and able to excel in a dynamic and fast-paced environment.

The Perks:

  • Competitive remuneration
  • Supported learning and career development
  • Team building days
  • Free onsite parking


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