Team Leader, Superannuation Services

3 weeks ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Operations team as a Team Leader, Superannuation Services **on a permanent/ full-time basis.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a** Team Leader, Superannuation Services **you will ensure efficient and effective execution of administrative activities, in a streamlined, efficient, cost-effective manner whilst also targeting a strong customer experience. You will lead, manage and be accountable for the day-to-day operations within the Operations business unit. This will see you take responsibility for leading your team to ensure service standards and expectations are met by engaging, motivating, and developing the team and ensuring that they have the capability, knowledge, skills and experience to deliver service to our members.

You will also oversee the end-to-end provision and improvement of the services in your team, which also includes active workforce management, risk and incident resolution and reporting and providing insights.

Key accountabilities will include:

- Operational management through use of workforce management tools and methodology.
- Lead and support team members to achieve milestones and deliverables whilst managing and monitoring their performance.
- Ensure that expectations for team are known, plans to achieve are in place and results for team are met.
- Assist in the identification, analysis and escalation of risks and facilitate an understanding of risk management processes within your team. As part of the normal performance review cycle, you will also encourage and reward open and transparent reporting of errors and behaviours which contribute positively to the desired risk and compliance culture.

Please note this role is known internally as a Team Leader, Operations.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Detailed knowledge and understanding of superannuation products and services.
- Knowledge and understanding of the superannuation industry, legislation, and regulations.
- Strong communication and interpersonal skills including the ability to effectively engage and develop positive working relationships with a wide range of stakeholders including Heads of, Managers, peer leaders, auditors, and front-line staff.
- Highly developed organisational mindset with experience in bringing teams together on a cultural journey.
- Proven ability to effectively plan, prioritise and manage multiple and competing activities including leading the work of other business resources directly or indirectly as required.
- Proven ability to motivate staff, support and promote change and foster a positive, satisfying work environment.
- Strategic thinking capabilities and the ability to contribute to strategic visioning and planning.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

  • Client Services Specialist

    4 weeks ago

    Brisbane, Australia The Turner Group Full time

    Our client, a well-established Australian Superannuation Fund Manager, have had substantial growth and are looking for a Client Services Specialist with a focus on Claims Management. As part of this exciting opportunity, you will be responsible for the following: **Duties** - End to end management of Insurance Claims & Benefit payments - Liaising with...

  • Team Leader, Member Services

    4 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Member Services team as a Team Leader.** **We are open for this opportunity to be based in either Brisbane or Melbourne!** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a...

  • Superannuation Consultant

    3 weeks ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Amie Luong Contact Phone : 07 3231 1211 Location : Brisbane Job Type : Permanent Job Salary : $75000 per annum **Superannuation Consultant** *** **_Are you an experienced Customer Service Consultant superstar looking to take the next step in your career? This role is for you!_** *** **The role**: - Support the Contact Centre teams in...

  • Field Team Leader

    3 days ago

    Brisbane, Queensland, Australia Clemenger Group Ltd Retail Services Full time

    * _Want to work with a fun and highly dynamic team?_* _Looking to take the next step in your career?_* _Exciting opportunity to represent a leading FMCG company._* _We're on the lookout for a motivated Field Team Leader to drive a team of Cosmetic Merchandisers across QLD and WA._*About the client:**Coty* is a global leader within the *beauty industry* and...

  • Superannuation Officer

    3 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...

  • Superannuation Consultant

    3 weeks ago

    Brisbane, Australia UniSuper Full time

    **About US** UniSuper is the custodian of our members’ life savings. Everything we do is aimed to deliver for our members. If you love working with passionate professionals, driving industry-leading performance and want to make a meaningful difference for others now and into the future, you’re in the right place. The Member and Advice team provide end...

  • Team Leader

    4 weeks ago

    Brisbane, Australia Help at Hand Support Services Full time

    **Company Overview**: Help at Hand Support Services (HAHS) is a dedicated disability support provider committed to empowering individuals to lead fulfilling lives. As specialists in the National Disability Insurance Scheme (NDIS), we prioritize personalized care and holistic wellness for our participants. Join our team and become part of a community driven...

  • Service Desk Team Leader

    2 weeks ago

    Brisbane, Australia HUMANISED GROUP Full time

    **About the business**: Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide. They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organization and...

  • Service Desk Team Leader

    2 weeks ago

    Brisbane, Australia Just People Information Security Full time

    **About the business**: Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide. They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organization and...

  • Superannuation Consultant

    3 weeks ago

    Brisbane, Australia UniSuper Full time

    **About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you. **The opportunity** The Superannuation Consultant team work nationally at university campuses as...

  • Team Leader

    2 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    **A fantastic opportunity exists to join our Member Technical Advice team as a Team leader - Insurance! We now have a fulltime permanent vacancy.** **Why join us?** - State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens and much more to encourage collaborative...

  • Team Leader

    3 weeks ago

    Brisbane, Australia Queensland Health Full time

    About Us Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

  • Team Leader

    3 weeks ago

    Brisbane, Australia Queensland Government Full time

    About Us Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

  • Aps5 Team Leader

    4 weeks ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking an Operations Support Team Leader to manage the centre operations and any operational support functions within their Brisbane branch. The Operations Support Team Leader provides support in areas of human resource, I.T...

  • Team Leader

    4 weeks ago

    Brisbane, Australia Ramsay Health Care Full time

    **Team Leader - **Day Infusion Service** **Caboolture Private Hospital, Caboolture** - **Permanent part time position (60 hours pfn)**:Enjoy flexible hours for **better work life balance!**: - We care about** YOU! **Access counselling, **wellbeing services**, legal & financial assistance - **Enjoy benefits** such as paid parental leave, study leave and the...

  • Team Leader

    2 weeks ago

    Brisbane, Australia Australian Government Department of Social Services Full time

    Community Grants Hub - Brisbane, QLD **Position Description**: We are looking for high performing, experienced leaders to fill Team Leader opportunities in Brisbane. Team Leaders work with the Assistant Directors to manage teams that deliver high quality administration of grants on behalf of the Department of Health. - actively monitor and manage team...

  • Client Services Team Leader

    2 weeks ago

    Brisbane, Australia QLeave Full time

    Your contributionUsing your superior leadership skills and experience you will: - oversee the day-to-day operations of a client services team focused on responding to customer enquiries and processing customer claims - monitor workforce tools for the client services team to track performance, respond to situations and ensure service delivery standards are...

  • Team Leader

    3 weeks ago

    Brisbane, Australia DVConnect Full time

    **The Team** VictimConnect is a 24/7 service that supports people who have been impacted by a violent crime in Queensland at some point in their lives. A violent crime can include assault, murder, manslaughter, property offences with violence including break and enter and robbery, domestic violence, sexual assault or sexual abuse. We provide information,...

  • Service Team Leader

    4 days ago

    Brisbane, Queensland, Australia Johnson Controls, Inc. Full time

    Join our team at Johnson Controls, Inc. and contribute to delivering exceptional building solutions and services.We are seeking a skilled Service Team Leader to oversee the installation, commissioning, and maintenance of complex building automation systems and associated equipment.This role will involve leading a high-performing Service Team and providing...

  • Administration Support

    3 weeks ago

    Brisbane, Australia Superannuation Advice Australia Full time

    Superannuation Advice Australia is one of Australia’s leading Financial Advice Firms, with an office located in the heart of Broadbeach, just a stone’s throw from the beach and an office located in Brisbane City. We believe in the power of quality financial advice and employ talented experts to ensure our clients receive the best possible...