Team Leader, Superannuation Services

4 months ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Operations team as a Team Leader, Superannuation Services **on a permanent/ full-time basis.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a** Team Leader, Superannuation Services **you will ensure efficient and effective execution of administrative activities, in a streamlined, efficient, cost-effective manner whilst also targeting a strong customer experience. You will lead, manage and be accountable for the day-to-day operations within the Operations business unit. This will see you take responsibility for leading your team to ensure service standards and expectations are met by engaging, motivating, and developing the team and ensuring that they have the capability, knowledge, skills and experience to deliver service to our members.

You will also oversee the end-to-end provision and improvement of the services in your team, which also includes active workforce management, risk and incident resolution and reporting and providing insights.

Key accountabilities will include:

- Operational management through use of workforce management tools and methodology.
- Lead and support team members to achieve milestones and deliverables whilst managing and monitoring their performance.
- Ensure that expectations for team are known, plans to achieve are in place and results for team are met.
- Assist in the identification, analysis and escalation of risks and facilitate an understanding of risk management processes within your team. As part of the normal performance review cycle, you will also encourage and reward open and transparent reporting of errors and behaviours which contribute positively to the desired risk and compliance culture.

Please note this role is known internally as a Team Leader, Operations.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Detailed knowledge and understanding of superannuation products and services.
- Knowledge and understanding of the superannuation industry, legislation, and regulations.
- Strong communication and interpersonal skills including the ability to effectively engage and develop positive working relationships with a wide range of stakeholders including Heads of, Managers, peer leaders, auditors, and front-line staff.
- Highly developed organisational mindset with experience in bringing teams together on a cultural journey.
- Proven ability to effectively plan, prioritise and manage multiple and competing activities including leading the work of other business resources directly or indirectly as required.
- Proven ability to motivate staff, support and promote change and foster a positive, satisfying work environment.
- Strategic thinking capabilities and the ability to contribute to strategic visioning and planning.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

  • Team Leader

    5 months ago

    Brisbane, Australia Perigon Group Full time

    Full time permanent position - Competitive remuneration - Great culture Are you a dynamic individual with experience in leading teams within a member-focused financial services environment? Are you ready to take on a role that involves coaching, guiding, and collaborating with a team? If you're passionate about fostering member engagement and providing...

  • Field Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Clemenger Group Ltd Retail Services Full time

    About the RoleWe are seeking a highly motivated and experienced Field Team Leader to join our team at Clemenger Group Ltd Retail Services. As a Field Team Leader, you will be responsible for leading a team of Cosmetic Merchandisers across QLD and WA, driving sales growth and ensuring excellent retail execution standards.About the ClientCoty is a global...

  • Team Leader, Member Services

    4 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the RoleWe're seeking a highly skilled Team Leader to join our Member Services team. As a Team Leader, you will play a key role in helping our members achieve their financial goals by providing exceptional customer service and leading a team of Member Services Consultants.Key ResponsibilitiesCoach and develop team members to deliver outstanding...

  • Team Leader, Member Services

    4 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Member Services team as a Team Leader.** **We are open for this opportunity to be based in either Brisbane or Melbourne!** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a...

  • Team Leader, Member Services

    5 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Member Services team as a Team Leader.** **This role will be based in Brisbane, looking after face to face teams across Brisbane and the Sunshine Coast** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a...

  • Team Leader, Member Services

    5 days ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Take hold of a monster opportunity and join our Member Services team as a Team Leader. If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training...

  • Superannuation Administrator

    1 month ago

    Brisbane, Queensland, Australia Fuse Recruitment Full time

    Superannuation Administrator Job DescriptionWe are seeking a highly skilled Superannuation Administrator to join our team at Fuse Recruitment. As a Superannuation Administrator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our superannuation fund.Key Responsibilities:Process insurance claims and...

  • Team Leader

    5 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Member Services Team as a Team Leader!** **We are flexible for this role to be based in Brisbane or Melbourne.** **Why join us?** - State of the art offices, with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a...

  • Team Leader, Member Services

    5 days ago

    Brisbane, Australia Australian Retirement Trust Full time

    Take hold of a monster opportunity and join our Member Services team as a Team Leader. If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply. Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training...

  • Team Leader, Member Services

    4 days ago

    Brisbane, Australia Australian Retirement Trust Full time

    Brisbane, QLDTake hold of a monster opportunity and join our Member Services team as a Team Leader. If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent...

  • Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient...

  • Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient...

  • Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and sales results.Key ResponsibilitiesSupport the smooth and efficient...

  • Client Operations Analyst

    5 months ago

    Brisbane, Australia Iress Full time

    Client Operations Analyst - Superannuation **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the...

  • Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Help at Hand Support Services Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at Help at Hand Support Services. As a Team Leader, you will play a key role in managing and leading our state's operations, ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesRecruit, train, and develop care coordinators and support...

  • Service Desk Team Leader

    4 months ago

    Brisbane, Australia Just People Information Security Full time

    **About the business**: Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide. They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organization and...

  • Service Desk Team Leader

    4 months ago

    Brisbane, Australia HUMANISED GROUP Full time

    **About the business**: Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide. They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organization and...

  • Client Operations Analyst

    5 months ago

    Brisbane, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000...

  • Team Leader

    2 months ago

    Brisbane, Australia Help at Hand Support Services Full time

    **Company Overview**: Help at Hand Support Services (HAHS) is a dedicated disability support provider committed to empowering individuals to lead fulfilling lives. As specialists in the National Disability Insurance Scheme (NDIS), we prioritize personalized care and holistic wellness for our participants. Join our team and become part of a community driven...

  • Field Team Leader

    2 months ago

    Brisbane, Queensland, Australia Clemenger Group Ltd Retail Services Full time

    {"About the Role": "We are seeking a highly motivated and experienced Field Team Leader to join our Clemenger Group Ltd Retail Services team in QLD and WA. As a Field Team Leader, you will be responsible for the overall performance and retail executional standards of your dedicated Merchandising Team. You will work closely with our client, Coty, to drive...