Portfolio Lead

6 months ago

Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

Portfolio Lead - Insolvency Claims
- Full-Time, Ongoing
- Hybrid and Flexible Working Arrangements
- Convenient Location Based in Melbourne CBD

About Us
Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.
We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.
We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.
We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.
Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.
Your role
As the Portfolio Lead - Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You will lead, coach, and develop the team to provide a positive client experience and timely resolution. You have demonstrated experience managing and engaging with complex stakeholders with a strategic approach to delivering effective communication to our clients. You will be responsible for the end-to-end management, assessment, and settlement of a portfolio of claims, delivering client focused recovery solutions that restore confidence and build a more resilient Victoria. Your role reports to the Head of DBI Claims Strategy in the Domestic Building Insurance (DBI) division.
What you do
- You manage a team of direct reports, managing their workflow, ensuring compliance with statutory timeframes and DBI policies and procedures.
- Using your experience, you will provide guidance and advice through ongoing mentoring throughout the team, further enhancing the internal capability to identify, manage and resolve claims.
- You proactively manage the capability and performance of claims service providers to ensure that agreed service standards and fees are maintained.
- You develop and maintain claims policies, guidelines, processes & audit control mechanisms designed to achieve effective resolution of claims within determined objectives.
- You strategically verify and evaluate information, questioning the status quo, to enable the accurate assessment, review, and determination of liability and quantum on claims in accordance with DBI policies and procedures.
- You manage complex claims and actively participate in VCAT conferences, mediations and hearings leading strategy discussions and working in conjunction with our appointed legal service providers.
- You have strong technical claims knowledge with the ability to identify trends, prepare internal briefs, provide reporting, and identify and implement continuous improvement opportunities to improve outcomes and ensure ongoing alignment with divisional objectives.
- You conduct reviews of claims data to ensure compliance with reporting requirements and to manage the resultant exception reporting and error rectification.
- You participate in various activities identified as contributing to VMIA's value proposition.

Who you work with
- You work closely with the Head of DBI Claims to actively manage and contribute to the development of new and existing claims services, business practices and product offerings to build the value and contribution of the DBI clients.
- You liaise with the Chief Officer, DBI to provide insights and recommendations for the development of the DBI portfolio.
- You engage with the DBI Claims Team to provide a mentoring and coaching role giving insight into the policy and processes.
- You work across the DBI Division including peers, the Builder Assessment Team, Internal and External Compliance Officer(s) and other support service staff to improve claims management outcomes.
- You build and maintain relationships with key external agencies such as VBA, CAV and DBDRV to share information and collaborate on strategic projects.
- You build and maintain effective relationships with third party service providers to obtain optimum claims resolution and manage recovery opportunities.

About you
- You must have 5 plus years' demonstrated experience in claims management, especially in the handling of more technically complex matters, within insurance or claims management i.e. property claims.
- You have people leadership skills, highly capable and experienced in coaching, developing, and bringing out the

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