Client Portfolio Account Manager

3 weeks ago

Melbourne City Centre, Australia Department of Treasury & Finance Full time

**About us**

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**

In this role, you will:

- Serve as a senior ACLS business partner for VPS central departments clients to support them with their accommodation, library and carpool service needs
- Build effective relationships with ACLS staff, outsourced providers and other business partners to support seamless, integrated engagement and delivery across allocated portfolios.
- Maintain up to date client portfolio profiles, incorporating links to relevant data sources and lead integrated portfolio management planning, ensuring client priorities are business needs are reflected.
- Identify current and emerging risks associated with client portfolios and their stakeholders, sharing insights and supporting mitigations with relevant ACLS/outsourced provider teams and executives.
- Serve as an escalation point for senior and VIP stakeholders for issues or complaints (as per ACLS's complaints and escalation process), tracking and monitoring their resolution in collaboration with responsible ACLS teams to ensure their timely resolution.
- Monitor and analyse feedback from client portfolios ensuring it is considered in ACLS service improvements and informs applicable ACLS strategies.

**About you**

To be considered for the role, you must be able to demonstrate:

- Experience as a senior level workplace business partner or account manager with an ability to effectively meet and balance customer and organisational business needs.
- Strong negotiation and strategic relationship management skills and experience building networks with diverse stakeholders in a complex, sensitive, and dynamic environment.
- High level interpersonal, written and verbal communication skills, able to craft impactful and fit-for-purpose content and products for different business needs and audiences.
- Accomplished analytic ability to solve complex problems, manage risks and assess trends to develop strategies that improve relationships and customer experience and outcomes.
- Excellent planning skills and demonstrated ability to effectively manage multiple work programs, priorities and competing complex tasks.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; anda cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

  • Client Portfolio Account Manager

    5 days ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Full time / 24 Months Fixed term Organisation: Department of Government Services **Salary**: $134,593 - $180,115 Occupation: Other Reference: VG/1803043C **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with...

  • Accounting Portfolio Director

    3 days ago

    Melbourne, Victoria, Australia MARS Recruitment Full time

    Accounting Services Overview:MARS Recruitment is seeking a highly skilled and experienced Accounting Portfolio Director to join our team. As an Accounting Portfolio Director, you will be responsible for managing a portfolio of clients and delivering high-quality accounting, advisory, and consulting services. This role focuses on maintaining strong client...

  • Account Portfolio Manager

    3 days ago

    Melbourne, Victoria, Australia Arthur J. Gallagher & Co. (AJG) Full time

    OverviewA global leader in insurance broking, risk management and consulting, Arthur J. Gallagher & Co. has over 53,000 employees worldwide in more than 130 countries.We have a global reach with a local presence and pride ourselves on being a socially responsible and ethical organisation expressed through our Shared Values, The Gallagher Way.The purpose of...

  • Client Portfolio Lead

    3 weeks ago

    Melbourne, Australia Endava Full time

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Senior Client Portfolio Lead

    23 hours ago

    Melbourne, Victoria, Australia Mars Recruitment Full time

    About UsMars Recruitment is a well-established recruitment agency with a proven track record of delivering high-quality staffing solutions. We specialize in accounting and finance roles and have built a reputation for being expert recruiters in the field.The RoleWe are currently seeking an experienced Senior Client Portfolio Lead to join our team. In this...

  • Account Manager

    1 week ago

    Melbourne City Centre, Australia Fuse Recruitment Full time

    Account Manager - **Location**: - Melbourne CBD - Victoria - **Work Type**: - Full Time - **Salary**: - AU$100000 - AU$110000 per annum + Super - **Reference**: - 24672 - **What are the benefits?** - 5K signing on bonus with an annual bonus also! - Stunning CBD Office with hybrid WFH model - Excellent working environment-Employer of choice - Friendly,...

  • Client Engagement Manager

    2 days ago

    Melbourne City Centre, Australia HAYS Full time

    Client Engagement Manager | Melbourne CBD | $90,000 base plus sales bonus **Your new company** Hays are the world’s leading recruiting experts. A new opportunity has arisen as a Client Engagement Manager based in our Melbourne CBD office. At Hays the opportunities are limitless and when you join the business you are rewarded with a competitive salary...

  • Client Portfolio Manager

    5 days ago

    Melbourne, Victoria, Australia Aon Hewitt Full time

    Job DescriptionThe Client Manager is responsible for providing best-in-class service for a key portfolio of diverse clients and implement strategies which focus on growth and retention of the portfolio.This role is considered a key driver to our long-term growth ambitions in this segment and will work closely with leadership team to drive positive results in...

  • Key Account Manager

    7 days ago

    Melbourne City Centre, Australia EML Full time

    **Key Account Manager**: VIC - Melbourne CBD Management Full Time **THE OPPORTUNITY** As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As a Key Account Manager, your role is to manage a portfolio of...

  • Portfolio Account Executive

    3 days ago

    Council of the City of Sydney, Australia ClearCompany Full time

    About UsWe are shaping the future of smart buildings—where your ideas matter, and your impact is real.The Portfolio Account Executive will take ownership of managing a portfolio of existing accounts in Australia. Your focus will be on retaining clients, driving growth, and securing renewals by building strong relationships and aligning our solutions with...

  • Portfolio Project Officer, Enterprise Portfolio

    7 days ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE **Are you**: - Experienced at building and maintaining effective relationships with many stakeholders - Effective at managing multiple tasks at the same time and have good written and verbal communication skills - Experienced in running effective project governance processes The Portfolio Project Officer role is within the Portfolio Management...

  • Portfolio Growth Manager

    3 days ago

    City of Greater Geelong, Australia EquiemOne Full time

    We are seeking an experienced Account Manager to join our team in Melbourne. As a key member of our sales team, you will be responsible for managing a portfolio of existing accounts in Australia.Responsibilities:Manage a portfolio of existing accounts in Australia.Retain clients through proactive relationship management and issue resolution.Drive growth...

  • Portfolio Manager

    3 days ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    About Australia and New Zealand Banking Group Limited: Shaping a World Where People ThriveJob DescriptionThis is an exciting opportunity to join our team as a Portfolio Manager, focusing on the portfolio management of customers within the Funds segment. As a key member of our team, you'll play a vital role in credit risk assessment and maintaining a...

  • Vps6 Commercial Portfolio Manager, Homes Victoria

    3 days ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE At Homes Victoria our vision is More homes for more Victorians. But this is so much more than bricks and mortar. We are passionate about creating great places to live and delivering great services for our renters and the community. The Commercial Portfolio Manager is responsible for the development, management, and growth of the Homes Victoria...

  • Manager Portfolio Governance

    6 days ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    A fantastic opportunity for a PMO Manager with experience working in complex transformation programs to take on their next project. Reporting into the Chief Portfolio Officer (CPO) the role of the Manager, Portfolio Governance is to track, analyse, coordinate, and advise on the VBA Portfolio of Work. This leadership role is a key connection between the...

  • Portfolio Coordinator

    3 days ago

    Melbourne City Centre, Australia Modis Full time

    Hybrid Working Environment - Initial 6 month fixed term contract with opportunity of extension - Exciting Portfolio of Projects **About the Company** Our client is a global organising specialising in design, engineering, and advisory services. Their mission is to transform concepts into reality, collaborating with clients to envision and co-create a more...

  • Account Executive

    4 weeks ago

    Melbourne, Australia Superior People Recruitment Full time

    This is an outstanding opportunity for a drvien and hungry Account Executive / Client Manager. The primary function is to sell international companies products and accompanying services to new clients. The Account Executive / Client Manager handles the sales processes, including lead generation activities through to contract negotiation. A successful...

  • Property Portfolio Officer, Asset Management

    5 days ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE **Are you**: - A property professional with experience in property management within the public, private or not-for-profit sectors? - A team player and a collaborator with good understanding of the Residential Tenancies Act, Victorian Government Land Policies, and the role of the Valuer Generals Office? - A good communicator with an understanding...

  • Manager, Portfolio Planning and Capital Delivery

    3 weeks ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Manager, Portfolio Planning and Capital Delivery leads the portfolio planning and capital delivery of the Victorian Government's Specialist Disability Accommodation (SDA) portfolio, the largest in Australia, as well as other disability portfolio assets. The role is responsible for providing data driven portfolio analysis and advice to...

  • Client Manager, Major Accounts

    3 weeks ago

    Melbourne, Victoria, Australia One Power Solar & Electrical Full time

    Add expected salary to your profile for insights We currently have multiple roles available across the Global & Corporate team Service a substantial and varied client portfolio Highly successful and collaborative team with proven record of success Client Manager, Global & Corporate (Major Accounts) A core Client Segment within Aon Risk Solutions,...