Client Portfolio Account Manager

2 weeks ago

Melbourne City Centre, Australia Department of Treasury & Finance Full time

**About us**

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**

In this role, you will:

- Serve as a senior ACLS business partner for VPS central departments clients to support them with their accommodation, library and carpool service needs
- Build effective relationships with ACLS staff, outsourced providers and other business partners to support seamless, integrated engagement and delivery across allocated portfolios.
- Maintain up to date client portfolio profiles, incorporating links to relevant data sources and lead integrated portfolio management planning, ensuring client priorities are business needs are reflected.
- Identify current and emerging risks associated with client portfolios and their stakeholders, sharing insights and supporting mitigations with relevant ACLS/outsourced provider teams and executives.
- Serve as an escalation point for senior and VIP stakeholders for issues or complaints (as per ACLS's complaints and escalation process), tracking and monitoring their resolution in collaboration with responsible ACLS teams to ensure their timely resolution.
- Monitor and analyse feedback from client portfolios ensuring it is considered in ACLS service improvements and informs applicable ACLS strategies.

**About you**

To be considered for the role, you must be able to demonstrate:

- Experience as a senior level workplace business partner or account manager with an ability to effectively meet and balance customer and organisational business needs.
- Strong negotiation and strategic relationship management skills and experience building networks with diverse stakeholders in a complex, sensitive, and dynamic environment.
- High level interpersonal, written and verbal communication skills, able to craft impactful and fit-for-purpose content and products for different business needs and audiences.
- Accomplished analytic ability to solve complex problems, manage risks and assess trends to develop strategies that improve relationships and customer experience and outcomes.
- Excellent planning skills and demonstrated ability to effectively manage multiple work programs, priorities and competing complex tasks.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; anda cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

  • Client Portfolio Account Manager

    3 hours ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Full time / 24 Months Fixed term Organisation: Department of Government Services **Salary**: $134,593 - $180,115 Occupation: Other Reference: VG/1803043C **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with...

  • Client Portfolio Manager

    4 days ago

    Melbourne, Victoria, Australia Pointer Pty Full time

    About the RoleWe are seeking an experienced Client Portfolio Manager to join our team at Pointer Pty. As a key member of our business, you will be responsible for managing a portfolio of clients and driving their adoption of our products.Key Responsibilities:Client Engagement & Retention: Develop and implement tailored engagement strategies to nurture...

  • Client Portfolio Lead

    2 weeks ago

    Melbourne, Australia Endava Full time

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Client Portfolio Manager

    4 days ago

    Melbourne, Victoria, Australia WizeTalent Full time

    Client Portfolio Manager - Senior Business AdvisorAbout Our Accounting and Advisory Firm:We are a leading provider of accounting and advisory services in Melbourne, dedicated to delivering exceptional service and results.Our firm takes pride in its professional excellence, client-centric approach, and collaborative team culture.We are currently looking for...

  • Account Manager

    5 days ago

    Melbourne City Centre, Australia Fuse Recruitment Full time

    Account Manager - **Location**: - Melbourne CBD - Victoria - **Work Type**: - Full Time - **Salary**: - AU$100000 - AU$110000 per annum + Super - **Reference**: - 24672 - **What are the benefits?** - 5K signing on bonus with an annual bonus also! - Stunning CBD Office with hybrid WFH model - Excellent working environment-Employer of choice - Friendly,...

  • Client Portfolio Manager

    7 hours ago

    Melbourne, Victoria, Australia Aon Hewitt Full time

    Job DescriptionThe Client Manager is responsible for providing best-in-class service for a key portfolio of diverse clients and implement strategies which focus on growth and retention of the portfolio.This role is considered a key driver to our long-term growth ambitions in this segment and will work closely with leadership team to drive positive results in...

  • Key Account Manager

    2 days ago

    Melbourne City Centre, Australia EML Full time

    **Key Account Manager**: VIC - Melbourne CBD Management Full Time **THE OPPORTUNITY** As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As a Key Account Manager, your role is to manage a portfolio of...

  • Portfolio Project Officer, Enterprise Portfolio

    2 days ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE **Are you**: - Experienced at building and maintaining effective relationships with many stakeholders - Effective at managing multiple tasks at the same time and have good written and verbal communication skills - Experienced in running effective project governance processes The Portfolio Project Officer role is within the Portfolio Management...

  • Manager Portfolio Governance

    1 day ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    A fantastic opportunity for a PMO Manager with experience working in complex transformation programs to take on their next project. Reporting into the Chief Portfolio Officer (CPO) the role of the Manager, Portfolio Governance is to track, analyse, coordinate, and advise on the VBA Portfolio of Work. This leadership role is a key connection between the...

  • Account Executive

    3 weeks ago

    Melbourne, Australia Superior People Recruitment Full time

    This is an outstanding opportunity for a drvien and hungry Account Executive / Client Manager. The primary function is to sell international companies products and accompanying services to new clients. The Account Executive / Client Manager handles the sales processes, including lead generation activities through to contract negotiation. A successful...

  • Property Portfolio Officer, Asset Management

    2 hours ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE **Are you**: - A property professional with experience in property management within the public, private or not-for-profit sectors? - A team player and a collaborator with good understanding of the Residential Tenancies Act, Victorian Government Land Policies, and the role of the Valuer Generals Office? - A good communicator with an understanding...

  • Manager, Portfolio Planning and Capital Delivery

    2 weeks ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Manager, Portfolio Planning and Capital Delivery leads the portfolio planning and capital delivery of the Victorian Government's Specialist Disability Accommodation (SDA) portfolio, the largest in Australia, as well as other disability portfolio assets. The role is responsible for providing data driven portfolio analysis and advice to...

  • Account Executive

    1 day ago

    Melbourne City Centre, Australia Fuse Recruitment Full time

    Account Executive - **Location**: - Melbourne CBD - Victoria - **Work Type**: - Permanent - **Salary**: - Super - **Reference**: - 24274 - Australian owned Success story in Insurance Broking has an opportunity for an Account Executive with at least a years experience ideally to join their SME team; if you have a claims or underwriting background then...

  • Client Manager, Major Accounts

    2 weeks ago

    Melbourne, Victoria, Australia One Power Solar & Electrical Full time

    Add expected salary to your profile for insights We currently have multiple roles available across the Global & Corporate team Service a substantial and varied client portfolio Highly successful and collaborative team with proven record of success Client Manager, Global & Corporate (Major Accounts) A core Client Segment within Aon Risk Solutions,...

  • Client Account

    2 days ago

    Melbourne, Australia Kaizen Recruitment Full time

    Dynamic and high-performing team environment. Newly created position. - Leading for purpose funds management organisation - Melbourne CBD location (Hybrid) | Permanent full-time position Victorian Funds Management Corporation (VFMC) is a public authority responsible for investing for the benefit of Victorians on behalf of the State of Victoria. They manage...

  • Portfolio Manager

    5 days ago

    Melbourne, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...

  • Account Executive

    2 weeks ago

    Melbourne, Australia Superior People Recruitment Full time

    This is an outstanding opportunity for a drvien and hungry Account Executive / Client Manager. The primary function is to sell international companies products and accompanying services to new clients. The Account Executive / Client Manager handles the sales processes, including lead generation activities through to contract negotiation. A successful...

  • Property Portfolio Manager

    2 hours ago

    Melbourne, Australia Sharp & Carter Full time

    One fo Melbourne's most Iconic client side institutions - Strong salary package, permanent role, flexible working options - A symbolic yet manageable portfolio (commercial, retail & car park) An exciting opportunity has arisen with this prominent business to take responsibility for the Property Management and leasing across their portfolio situated at a...

  • Portfolio Manager

    2 days ago

    Melbourne, Victoria, Australia HUB24 Group Full time

    Job DescriptionHUB24 Group leads the wealth industry as a premier provider of integrated platform, technology and data solutions. Our company is known for its innovative approach and ambition.We empower our employees to bring their ideas and creativity to work, fostering a culture that supports team members to have a real impact on our business and the...

  • Client Portfolio Manager

    2 days ago

    Melbourne, Victoria, Australia Aon Hewitt Full time

    We are seeking an experienced Insurance Business Developer to join our National Team at Aon. As a key member of our team, you will be responsible for developing new and profitable business within the commercial services segment.The ideal candidate will have a strong background in insurance broking, with experience in growing and servicing client portfolios....