IT Service Desk Officer

6 months ago


Brisbane, Australia Perigon Group Full time

Small team with a great working culture
- Market rate FTE salary
- Northern Suburbs based with on-site parking

This role is integral to the organisation as you will be responsible for providing exceptional technical support and customer service to internal users. If you possess solid technical knowledge, excellent problem-solving skills, and a passion for delivering top-notch customer support, this could be the perfect opportunity for you.

**Main Responsibilities**:

- Installing, setting up, and maintaining hardware
- Providing helpdesk support and troubleshooting problems on site, via phone, or using remote desktop tools
- Assisting with testing, configuration, and training activities
- Creating and managing user accounts
- Maintaining IT technical documentation when needed
- Liaising with third-party vendors when required
- Supporting the management team in ad-hoc project work
- Provisioning mobile devices and supporting mobile apps

**Key Skills & Experience Required**:

- Strong technical knowledge and problem-solving skills
- Outstanding customer service and stakeholder relationship management
- Previous IT Help Desk / Service Desk experience
- Understanding of networking principles
- Solid knowledge of Microsoft servers and software
- Experience in configuring PCs and printers
- Effective problem-solving and analysis skills
- Ability to work well under pressure within a fast-paced environment

**Benefits and Perks**:

- Be part of a great company culture that values teamwork and collaboration
- On-site parking for your convenience

**Position Details**:

- Contract Duration: 1 Year with the possibility of full-time employment
- Working Hours: Rotating shifts between 5am to 8pm Mon-Fri
- Requirements: Australian citizen and must have own transport


  • Service Desk Officer

    5 months ago


    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...

  • Service Desk Officer

    6 months ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a government department based in the Brisbane CBD. They are responsible for providing front line IT services to a range of other government departments. Internally, they have dedicated teams providing support across Level 1-3. Currently they are looking for 2 **Service Desk Analysts** to join their Level 1-2...

  • Service Desk Officer

    6 months ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...

  • Service Desk Team Lead

    6 months ago


    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Team Lead

    5 months ago


    Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Officer

    6 months ago


    Brisbane, Australia HAYS Full time

    Service Desk Officer with State Government **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this opportunity! **Your new role** As the Service Desk Officer, you will...


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...


  • Brisbane, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....


  • Brisbane, Australia Powerlink Full time

    **About the role**: Here at Powerlink, we play a central role in the transition to a cleaner, greener energy future; connecting Queenslanders to a world class energy future. To support this generational transformation, we have responded by prioritising digital engineering, cyber security, spatial analytics, artificial intelligence and digital...

  • Service Desk Analyst

    6 months ago


    Brisbane, Australia Brennan IT Full time

    **Brennan IT** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. *** **Brennan...

  • Service Desk Officer

    7 months ago


    Brisbane, Australia Hudson Australia Full time

    **KEY RESPONSIBILITIES**: - **Service Desk Experience**: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users. - **User Access Management**: Complete user access requests to various systems, ensuring security and compliance standards are maintained. - **ITIL Processes**: Follow ITIL processes in service...

  • Service Desk Analyst

    6 months ago


    Brisbane Central Business District, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from the CBD with 2 days at home each week once induction and training is...

  • Service Desk Analyst

    6 months ago


    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    6 months ago


    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanent, Full-time, Brisbane CBD + WFH flexibility - $75,000pa plus Salary Package up to $15,900 of your salary - Work for a leading not-for-profit and make a difference to people! **Do your current employers values align with yours?** **Are you passionate about creating a positive impact?** Want to make a difference to the lives of people with...

  • Service Desk Analyst

    1 month ago


    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...

  • Service Desk Analyst

    6 months ago


    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. This is an...


  • Brisbane, Australia Perigon Group Full time

    Small team with a great working culture - Competitive hourly rate - Onsite Parking This role is integral to the organisation as you will be responsible for providing exceptional technical support and customer service to our internal users. If you possess solid technical knowledge, excellent problem-solving skills, and a passion for delivering top-notch...


  • Brisbane, Australia u&u Recruitment Partners Full time

    Rare opportunity to join an enterprise environment as the IT Service Desk Team Leader. This role, manages a team of IT client service officers who are responsible for our Incident Management and Service Request practices, providing excellent customer service, prompt and accurate client responses, proactively managing adherence to agreed service levels and...


  • Brisbane, Queensland, Australia Clicks IT Recruitment Full time

    Job Title: Help Desk Support Specialist - IT OperationsAbout the Role:We are seeking a skilled Help Desk Support Specialist to join our IT operations team. This is a permanent role based in Mackay, Queensland.About You:You will have 5 years of experience in ICT operations and support within a Microsoft environment.You possess strong communication skills,...