IT Service Desk Officer
6 months ago
Small team with a great working culture
- Market rate FTE salary
- Northern Suburbs based with on-site parking
This role is integral to the organisation as you will be responsible for providing exceptional technical support and customer service to internal users. If you possess solid technical knowledge, excellent problem-solving skills, and a passion for delivering top-notch customer support, this could be the perfect opportunity for you.
**Main Responsibilities**:
- Installing, setting up, and maintaining hardware
- Providing helpdesk support and troubleshooting problems on site, via phone, or using remote desktop tools
- Assisting with testing, configuration, and training activities
- Creating and managing user accounts
- Maintaining IT technical documentation when needed
- Liaising with third-party vendors when required
- Supporting the management team in ad-hoc project work
- Provisioning mobile devices and supporting mobile apps
**Key Skills & Experience Required**:
- Strong technical knowledge and problem-solving skills
- Outstanding customer service and stakeholder relationship management
- Previous IT Help Desk / Service Desk experience
- Understanding of networking principles
- Solid knowledge of Microsoft servers and software
- Experience in configuring PCs and printers
- Effective problem-solving and analysis skills
- Ability to work well under pressure within a fast-paced environment
**Benefits and Perks**:
- Be part of a great company culture that values teamwork and collaboration
- On-site parking for your convenience
**Position Details**:
- Contract Duration: 1 Year with the possibility of full-time employment
- Working Hours: Rotating shifts between 5am to 8pm Mon-Fri
- Requirements: Australian citizen and must have own transport
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