Service Desk Officer

6 months ago

Brisbane, Australia HAYS Full time

Service Desk Officer with State Government

**Your new company**

Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this opportunity

**Your new role**

As the Service Desk Officer, you will be responsible for providing a compassionate, and warm level of customer service and IT support to the department’s diverse end-user base. No day will look the same, but some of your key duties and responsibilities will include:

- Being the first point of contact for all customer support calls and queries
- Respond to tickets and incidents according to ITIL processes, escalating when necessary
- Collaborating with team members to improve service processes, and maintaining documentation
- Troubleshooting and configuration of incidents in programs such as such as Active Directory, M365, Citrix, mobile technologies, and InTune

**What you'll need to succeed**

You will be an interpersonal Service Desk Officer, with a warm approach to people and a love for helping them through their technical issues. You'll be a quick thinker and adapt well to change, as well as really priding yourself on your quality of work over the quantity you get through. Your key competencies and skills will include, but are not limited to:

- Demonstrated working experience within a large service desk environment
- Excellent experience working with Active Directory and Office 365, with InTune experience preferred
- Advanced communication skills, with the ability to communicate with end-users from all different technical backgrounds
- Extensive troubleshooting and problem-solving experience in complex, low-context environments

**What you'll get in return**

You will be part of a dynamic and high-performing team, within an organisation that really prides itself on looking after its staff. Having set targets for gender equality that they are actively working towards, they recognise that:
You'll be provided internal opportunities for training and development, as well as remunerated at an attractive hourly rate of

$39.19/hour + super. Contractors through Hays Technology also receive the following benefits:

- Weekly pay cycles
- Your nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Option to be engaged on a PTY LTD basis (conditions apply)
- Regular contact with IT consultants throughout the duration of your assignment

After the initial induction period (6-8 weeks minimum) you may transition to a hybrid working model, comprising of 5-days in office and 5-days work from home (over a 2 week period).
**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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