Customer Service Officer

1 month ago


Sydney, Australia Core Talent Full time

22 Feb 2023
- NSW, Wetherill Park, Sydney, Australia
- Full-time
- 650000.00-650000.00 (AUD) Per Annum
- Business Support

Seeking an experienced customer service superstar to join a market leading and iconic manufacturing company with offices based in Wetherill Park. If you are looking for an opportunity to strengthen and further your career within customer service then why not join a family orientated and supportive customer service team with working from home flexibility. You will be provided ongoing training and development opportunities to further your career. This is a permanent opportunity working Monday - Friday 8:30am to 4:30pm.

**Benefits**:

- Fantastic culture with a focus on work/life balance
- Market leading salary - $65,000 + Super
- Training and development opportunities
- WFH - Flexibility (Initially 5 days a week, after training/progression - 1/2 days at home)
- A given family day once a year
- Onsite parking
- Monthly BBQ and incentives

**Role**:

- Handle and respond to all inbound calls from customers, processing customer orders and providing them with outstanding service in relation to orders and deliveries
- Liaise with multiple teams across the business working closely with the Sales, Finance and Dispatch team
- Resolve customer discrepancies and complaints
- Date entry and general admin duties

**About you**:

- Ability to problem solve and deescalate customer complaints
- Attention to detail is imperative
- Experience using ERP systems - SAP or JDE is highly desirable
- A high degree of drive and enthusiasm
- Exceptional communication skills both written and verbal
- Demonstrated ability to work effectively independently and collaboratively within a team
- Previous experience working in a customer service environment ideally call centre based
- The ability to work in a fast paced and high-pressured environment



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