Communications and Engagement Officer

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Communications and Engagement Officer - Office of the NSW Building Commissioner**

***

**Grade**: Clerk Grade 7/8

**Salary range**: $101,947 - $112,849 + superannuation and leave loading

**Duration**: Temporary 3-year Employment Opportunity

**Closing Date**: Monday 17 April 2023 (9:59am)

**Location**: Sydney, McKell Building

**About us**

The Office of Project Remediate within the NSW Department of Customer Service (DCS) is a highly motivated and collaborative team who are making a difference for thousands of people living in residential apartment buildings in NSW.

Working within the Office of the NSW Building Commissioner, the Project Remediate team is arranging the remediation of combustible cladding on privately owned residential apartment buildings, in collaboration with government and non-government bodies to ensure an excellent outcome for people who live, work, and visit these buildings.

By joining our team, you will be an integral part of interesting and challenging work with a strategic focus. You will have the opportunity to work on a high-profile program with a diverse and exciting variety of projects.

**About the role**

The Office of the NSW Building Commissioner is seeking a Communications and Engagement Officer to join the Project Remediate team.

Working closely with the team, internal and external stakeholders, you will create customer-centric, meaningful communications materials for diverse audiences, and deliver engagement activities for customers, stakeholders, and industry.

**Key accountabilities for this role include**
- Develop and maintain stakeholder and customer relationships through effective communication, negotiation, and issues management to ensure project deliverables are met.
- Produce integrated, tactical communications and stakeholder engagement plans for key activities such as program updates, major announcements, briefings, and events.
- Create engaging and relevant editorial content and assist the delivery of monthly reports for owners corporations to track the progress of their remediation work.
- Research, develop, and deliver high quality materials across a range of formats, ensuring that your approach is well-considered and meets the needs of audiences.
- Design and coordinate briefings and events, and produce materials including agendas, presentations, invitations, and post-event surveys.
- Manage the timely coordination of content for use in speeches and media responses.
- Monitor, evaluate and report on the outcomes of communication plans and stakeholder engagement activities to identify effectiveness, consistency, and recommend opportunities to improve communications materials and activities.
- Provide a range of project management and support services, ensuring project and administration activities are undertaken to enable the team to complete tasks and achieve agreed outcomes.

**About you**

If you are a highly motivated and collaborative person with the following skills and experience, we want to hear from you:

- Take initiative and think on your feet
- Ability to deliver to tight deadlines and be flexible and resilient in an environment of changing or competing priorities.
- Ability to work independently and maintain motivation as part of a busy team.
- Experience in building and maintaining effective stakeholder relationships to deliver positive outcomes for customers.
- Excellent written and verbal communication skills, including proven ability to create communication content for different audiences, and translating legislative and complex information concisely.
- Experience using e-marketing software and digital event tools (e.g. Mailchimp, Slido).

**What we need from you**

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Closing Date: 17**th** April 2023 (9:59am)**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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