Groups Travel Manager

3 months ago

Melbourne, Australia FCM Meetings & Events Full time

**Job no**: 523354
**Brand**: FCM Meetings & Events
**Work type**: Full time
**Location**: Victoria
**Categories**: Events & Production, Corporate & Group Travel

**Sick of booking point to point travel? Use your knowledge & travel experience in a new way**

**No two days are the same in this exciting MICE travel management role**

**Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.**

**About the Opportunity**

The Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

**A successful applicant will**:

- Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
- Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
- Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry
- Be an excellent communicator and maintain a high level of professionalism
- Have excellent time management skills and ability to multitask to meet deadlines
- Have excellent project management skills
- Show an adaptability to changing work environments and stakeholder requirements
- Work as a team member or individual to complete all related project functions related to servicing the client.
- Maintain favourable working relationships with key internal and external stakeholders
- Demonstrate a proactive approach in providing solutions to complex logístical challenges
- Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.

**All about you**:

- GDS: SABRE - essential
- Microsoft Office skills - specifically excel - essential
- Major airline group booking platforms - experience preferred
- Event Management Technology - Events Air/Cvent experience preferred
- Previous Group Travel /MICE experience (3 Years) preferable
- Previous experience in customer facing roles

**Remuneration and Benefits**:

- Generous remuneration structure with base salary + uncapped incentive + Super (OTE 90 -110K + super)
- Excellent career progression pathway within travel & events team
- Travel discounts, in-house financial and health services
- Ongoing training and professional development
- Fun and inclusive work environment
- Global career opportunities in a network of brands and businesses
- Flexibility with potential hybrid arrangements

LI-LO1#MTEV#LI-Hybrid

**Applications close**:
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