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Senior Group Travel Manager
1 month ago
We are seeking a results-driven Senior Group Travel Manager to lead our Group Allotments portfolio in Melbourne. Reporting to the General Manager of Sales and Revenue, this role aims to maximize sales potential by fostering strong relationships with existing customers, increasing brand awareness, and identifying new prospects.
Key Responsibilities- Collaborate with global sales teams, primarily focusing on Australia and New Zealand, to identify, book, and materialize Scheduled Groups opportunities.
- Ensure our Group Allocation offering meets market and business needs, working closely with senior leadership.
- Manage and update Group Allocation marketing collateral to accurately represent our offerings and support sales efforts.
- Conduct regular market intelligence to maintain our Group Allocation's competitive edge.
- Respond to enquiries on Seat in Coach Group with timely and accurate quotes.
- Provide exceptional service, communication, and quick turnaround on quotes to convert to sales.
- Assist Sales Managers in hosting webinars with agents to promote and sell Group Allocations.
- Prospect 'Direct' Group Allocation opportunities through clubs, retirement villages, Probus, and similar groups.
- Prepare accurate invoices for accounting purposes and monitor payments.
- Ensure follow-up actions and deadlines are met.
- Develop and maintain strong relationships with agents and suppliers.
- Adhere to departmental guidelines related to customer service standards.
- Complete all associated administrative tasks.
- Record all revenue-generating activities in Salesforce accurately and timely.
- Report sales activities and issues weekly and monthly to the General Manager of Sales and Revenue.
We are looking for an experienced and polished sales professional who consistently delivers results. The ideal candidate will possess:
- Proven experience in a sales-driven role with a successful track record.
- Understanding of strategy and implementation of sales and marketing plans.
- Adaptable communication and work style to meet changing stakeholder needs.
- Commitment to continuous process improvement through feedback and analysis.
- Strong administrative, analytical, and organizational skills, with the ability to manage intense workloads and shifting priorities.
- A strong customer service ethic and attention to detail.
- The ability to work effectively both in teams and independently, communicating at all organizational levels.
- Experience in constructing, booking, and executing complex travel itineraries.
- Previous experience in the Travel and Tourism industry.
Since 1912, AAT Kings Group, including Inspiring Journeys, SEIT Outback Australia, and Down Under Tours, has become the leading group touring company in Australia and New Zealand. We deliver over 100 exceptional Guided Holidays, Short Breaks, and Day Tours across these magnificent destinations. As part of The Travel Corporation (TTC), a global family-owned enterprise, our mission is to create enriching travel experiences through exceptional service, quality, and value.
Salary: AU$80,000 - AU$110,000 per annum
