Technology - Technical Support Officer

3 months ago

Moore Park, Australia Venues NSW Full time

Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.
Venues NSW takes an intergrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset all of which helps us deliver key projects and secure outstanding content.
ABOUT YOU
The primary purpose of the Technical Support Officer role is to ensure the smooth operation of IT services and support within the organization, leveraging available tools to enhance efficiency. This role serves as the first point of contact for users experiencing technical issues, delivering prompt and effective resolutions to minimize disruption. By fostering a positive user experience, the Technical Support Officer enhances employee productivity through high-quality support, training, and resources that empower users to effectively utilize IT tools and systems.
You'll also be responsible for monitoring and managing IT infrastructure, utilizing monitoring tools to ensure reliability and compliance with organizational standards. Streamlining the onboarding and offboarding processes for users is another key responsibility, as is overseeing the lifecycle of IT assets, from procurement to disposal, often using asset management software.
ABOUT YOU
This role aligns IT support activities with the broader goals of the organization, enhancing operational effectiveness and ensuring that technology serves as a vital enabler of business functions.
**The ideal applicant will have**:

- A minimum qualification of a Certificate IV in Information Technology
- 12 months experience in a previous helpdesk position
- Experience working with Windows server 2012, 2016, 2019
- Experience with Exchange server 2016 & Exchange Online
- Previous experience with Microsoft Office 365
- Windows 10/11, Microsoft Intune, Experience with Active Directory administration
- Understanding of Group Policy Management
- Software installation, hardware installations and repairs
- Print service administration
- Mobile device support including IOS & Android

Please click here to view the role description.
WHY WORK FOR US
- Above award wages
- Career development opportunities and progression
- Access to the Sporting Club of Sydney facilities
- Other benefits associated with working with major sport and entertainment venues
- Team orientated culture

**Please note**: Applicants must be Australia citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.

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