Technical Specialist

6 months ago

Macquarie Park, Australia DXC Technology Full time

As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales.

Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.

The Technical Specialist is to provide technical advice and feedback to Case Managers on appropriate legislation to better understand and anticipate each claim's technical and legal aspects. Assist with improving return-to-work outcomes, determining ongoing entitlements for the injured worker, and reducing overall claim costs.

**Responsibilities and duties**
- Delivering prompt and effective specialist technical claims advice
- Working together with the Case Manager to provide guidance and support to maximise outcomes.
- Providing guidance and leading discussions on technical aspects of the claim with stakeholders
- Ensure compliance with all legislation, industry codes and company policies.
- Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications.
- Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience
- Assist the Case Manager in conducting the ongoing ‘risk assessment’ and segmentation of claims through case conference process.
- Individually, work closely with the Claims Officers, Case Manager and Injury Management Advisor to assist in developing a strategic case management action plan for each claim

**Required skills, experience and qualifications**
- Sound technical knowledge, including;
- Legal qualifications and/or minimum of 3 year’s experience in claims management (Case Manager) and/or a minimum of 3 years as a law clerk or paralegal in the statutory personal injury field
- Strong working knowledge of the NSW Workers Compensation Act 1987
- Flexibility and ability to adapt to change
- Demonstrated experience in supporting Claims Officers coaching, decision making and technical claims management
- Ability to follow the rules and regulations
- Demonstrated ability to work towards set targets and compliance measures
- Intermediate computer literacy

**About DXC**

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

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