Contact Centre Operator

7 months ago

Newcastle, Australia DFP Recruitment Services Full time

**Job description**:

- **CALLING ALL CUSTOMER SERVICE EXPERETS**:

- ** Multiple NSW Government opportunities in Newcastle CBD**:

- ** ASAP START**:

- ** Initial 6 Month contract with possibility of extension**:

- ** $34 per hour + super**:

- ** Monday to Friday (7am-7pm rotating roster)**

Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 6-month contracts with the possibility of extension in Newcastle CBD. This role has a hybrid working arrangement, working on a rotating roaster Monday to Friday, with shift bands ranging between 7am and 7pm.

**Responsibilities may include but are not limited to**:

- Provide high quality generalist service as the first point of contact for contact centre customers.
- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
- Undertake administrative work as required to support the provision of high quality service delivery.
- Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.
- Ensure client satisfaction as a priority as assessed and monitored through customer feedback.

**About you**:

- Need excellent written and verbal communication skills
- Previous gov experience is preferred but not required
- Proficient in Microsoft office suite, particularly Outlook and Teams
- Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly

**To Apply**:
In order to be considered applicants are required to hold
**Full Australian Working Rights** and if successful will be required undergo a National Police Check.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Jake on (02) 9200 3684 for more information.

Please Note: Applications closing soon.

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