Contact Centre Customer Service Advisor

5 days ago

Newcastle, Australia SKY Italia Full time

Join Sky as a Customer Service Advisor in our Newcastle contact centre earning £19,750 rising to £20,800 per annum on completion of your Starting Out training with the opportunity to earn up to 11% bonus every year too.

It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.

What you’ll do:
- Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package_- Learn about our products and how to have great conversations with customers_- Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience_- Be part of a supportive, fun, and friendly customer service team_- Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off_

What you’ll bring:
- Brilliant listening skills_- A passion for problem solving_- An ability to empathise and understand customer needs_- A passion for delivering brilliant customer service_

The Benefits:
There are reasons people can’t stop talking about #LifeAtSky as there’s something for everyone with our fantastic range of benefits:
Individual Lifestyle:
- Free Sky TV, along with discounted broadband, Sky Glass and mobile_

Health and well being:
- Discounts on external gyms_- Cycle to work scheme_- Private healthcare and Digital GP via Aviva_- Dental and other healthcare options_

Financial wellbeing:
- Sky pension plan and Life Assurance which gives you extra piece of mind_

Share in the Company success:
- Annual sharesave scheme and long service awards_

In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities.

Inclusion:
Where you’ll work

We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Q lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities.

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