Customer Contact Consultant

3 days ago

Newcastle, Australia Greater Bank Full time

**About the role**

As a **Customer Contact Consultant** in our Service Team at Cameron Park, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining to Greater Bank's products and services. This varied role will ensure you are constantly learning within a supported and flexible team environment, with no workday the same.

We have** 1 x fulltime permanent **and **2 x fulltime 12-month fixed-term** positions working within the span of hours between 8am and 6pm Monday to Friday and a 4-hour shift on alternate Saturdays between the hours of 8am to 1pm.

**What are we looking for?**
- Experience within a customer service-based position providing high levels of service
- An intuitive mindset that will enable you to investigate customers’ true needs and promote products and services based on those requirements
- The ability to quickly learn and understand detailed information relative to Greater Bank’s products and services, which will enable you to explain this to our customers’ needs and provide key features and benefits
- The ability to build rapport quickly with Greater Bank’s customers, ensuring we promote and maintain long-lasting relationships
- Exceptional phone manner with strong verbal and written communication skills
- Demonstrated problem-solving and dispute-resolution skills
- A strong team-focused work ethic with the ability to achieve individual and group objectives
- A keen interest in developing a career within the financial services industry
- Where an individual cannot satisfy the experience requirements, you will need to demonstrate that you have already commenced or completed relevant qualifications.

**About us**

We’re Greater Bank, part of NGM Group, and we’ve been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement;** Flexible work arrangements, recognition programs and employee referral program.

  • Customer Contact Consultant

    7 months ago

    Newcastle, Australia Greater Bank Full time

    **About the role** Join our Newcastle Permanent contact centre and unleash your customer service skills! Full-time positions available at our Newcastle contact centre. Our **Customer Contact Consultants **provide outstanding customer service to our customers, you will act as the initial point of contact or both internal and external customer enquiries,...

  • Customer Contact Consultant

    1 week ago

    Newcastle, Australia Greater Bank Full time

    **About the role | Customer Contact Consultants** As a Customer Contact Consultant in our Service Team, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining...

  • Customer Contact Consultant

    7 months ago

    Newcastle, Australia Greater Bank Full time

    **About the role** Join our team in a Greater Bank or Newcastle Permanent contact centre and unleash your customer service skills! Full-time positions available at our Newcastle and Cameron Park contact centres. Our **Customer Contact Consultants **provide outstanding customer service to our customers, you will act as the initial point of contact or both...

  • Contact Centre Banking Consultant

    4 weeks ago

    Newcastle, Australia Commonwealth Bank of Australia Full time

    Contact Centre Banking Consultant - Newcastle We're on the lookout for Full-time and Part-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us in our offices in Newcastle. At CommBank, we believe in rewarding your development and performance. **Do work...

  • Customer Consultant

    3 weeks ago

    Newcastle, Australia Blackwoods Full time

    A great starter role for career building - Monday - Friday (9am - 5pm) role - Team member discounts to Kmart, Bunnings and Officeworks **The Opportunity** A great **starter role** if you are looking to build their career! As a Customer Consultant, you will be part of a team supporting our customers and Account Managers. While you won’t be directly...

  • Customer Service Consultant

    4 days ago

    Newcastle, Australia SMAART Recruitment Full time

    Full time permanent position | $62,100 + super + bonus | Start 1st of May - Newcastle location | 14 weeks paid training | WFH 2 days a week after probation - Mostly business hours | Penalty rates for occasional weekend/early/late shifts SMAART Recruitment is currently looking for 4 Customer Service Consultants to join one of Australia’s leading truck...

  • Customer Sales Representative

    4 months ago

    Newcastle, Australia My NRMA Full time

    **Company Description** At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with...

  • Customer Support Officers

    3 days ago

    Newcastle, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week, 7am-7pm Monday to Friday Rotating Ro - NSW State Government | Newcastle Location - ASAP Start | Estimated 3-month temp assignment, potential to extend - **$32.16 per hour + Super | 35hours per week, 7am-7pm Monday to Friday Rotating Rosters**: - **NSW State Government | Newcastle Location**: - **ASAP Start |...

  • Contact Centre Banking Consultant

    4 weeks ago

    Newcastle, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time and Part-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us in our offices in Newcastle. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct...

  • Customer Care Specialist

    3 days ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Customer Care Specialist** **Join the Service NSW team of talented, passionate people** **Customer Care Specialist** **Talent Pool** **Full-time 35 hours per week** **Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta** **SNSW Grade 5** **Renumeration** - Package includes salary starting at $81,475 base plus superannuation and...

  • Manager, Contact Centre

    6 months ago

    Newcastle, Australia SS&C Technologies Full time

    Manager, Contact Centre SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services...

  • Manager, Contact Centre

    7 months ago

    Newcastle, Australia SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Contact Centre Customer Service Advisor

    1 week ago

    Newcastle, Australia SKY Italia Full time

    Join Sky as a Customer Service Advisor in our Newcastle contact centre earning £19,750 rising to £20,800 per annum on completion of your Starting Out training with the opportunity to earn up to 11% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • Customer Care Consultant

    6 months ago

    Newcastle, Australia Blackwoods Full time

    Opportunities to grow and develop your career - Monday - Friday role - Team member discounts to Kmart, Bunnings and Officeworks **The Opportunity** As a Customer Care Consultant, you will be part of a customer centric team supporting our clients and Account Managers. While this isn’t a customer facing role, you will assist with customer queries while...

  • Customer Care Consultant

    7 months ago

    Newcastle, Australia nib NZ Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Customer Care Consultant

    7 days ago

    Newcastle, Australia nib health funds Full time

    Let's talk about who we are - The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Claims Consultant

    6 months ago

    Newcastle, Australia Maas Constructions Full time

    **From little things, big things grow** Today Maas is a growing diversified industrial group that has cemented its place as a recognised supplier of choice across Australia and now the world. Established in 2002 with one Bobcat and a tipper truck by Wes Maas, Maas has been built on reputation and today encompasses expanding construction materials, civil...

  • Contact Centre Operator

    7 months ago

    Newcastle, Australia DFP Recruitment Services Full time

    **Job description**: - **CALLING ALL CUSTOMER SERVICE EXPERETS**: - ** Multiple NSW Government opportunities in Newcastle CBD**: - ** ASAP START**: - ** Initial 6 Month contract with possibility of extension**: - ** $34 per hour + super**: - ** Monday to Friday (7am-7pm rotating roster)** Our NSW State Government client is currently seeking multiple...

  • Part Time Contact Centre Customer Service Advisor

    1 week ago

    Newcastle, Australia SKY Italia Full time

    Join Sky as a Part-time Customer Service Advisor in our Newcastle contact centre earning £19,750 rising to £20,800 pro rata per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and...

  • Manager, Contact Centre

    1 month ago

    Newcastle, Australia SS&C Technologies Full time

    Manager, Contact Centre As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale,...