![Tech Mahindra](https://media.trabajo.org/img/noimg.jpg)
Inbound Customer Service Associate
3 weeks ago
Join us as an Inbound Call Centre Associate, and you'll work with Australia's largest telecom player _a_nd be part of a fun & caring team.
**Who are we?**
**What’s in it for YOU?**
- Flexible working arrangement from home and office
- Competitive salary + Super + Penalty rates
- An attractive rewards and incentive program
- Internal career progression opportunities across several industries & technologies
- Discounted private health insurance
- Modern office with facilities in the heart of Melbourne CBD
- Diverse, supportive & inclusive workforce
**What will your typical day look like?**
As a Customer Support Associate, you will be assisting customers over the phone with faults and account queries. But don't worry, our well-resourced environment will provide you with the tools & opportunities you need to develop customer-focused skills, enhance your knowledge of Australia’s telecom industry, and upskill in industry-standard software platforms.
**Timelines**:
**Training**:3-4 Weeks (9 am
- 5:30 pm, Mon-Fri)
**Nesting**:3-4 Weeks (7 am - 7 pm, any 8 hrs., Mon -Fri)
**Post this up to 3-4 Months**:Work from office (7 am - 7 pm, any 8 hrs., Mon -Fri)
**Thereafter**:Work from home / Hybrid Schedule (Rotating Roster): Timing: 7 am - 11 pm, Monday to Sunday
**If you are someone with -**
- Excellent communication skills
- A passion for helping people
- A great attitude and a willingness to learn
- A desire to work in a fun and supportive environment
- A knack for problem-solving and thinking on your feet
- An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rights
**Tech Mahindra | Connected World, Connected Experiences**
TechM represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.
**Job Types**: Full-time, Fixed term
Contract length: 12 months
**Salary**: $45,272.78 - $74,483.02 per year
**Benefits**:
- Health insurance
- Referral program
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Penalty rates
Ability to commute/relocate:
- MELBOURNE, VIC 3000: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: Hybrid remote in MELBOURNE, VIC 3000
Application Deadline: 10/04/2024
Expected Start Date: 22/04/2024
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