
Inbound Call Centre Customer Service
2 weeks ago
**Duties and Responsibilities**
- customer phone calls
- General ad hoc duties
- Work closely other team members to ensure customer order processing, order amendments, requests and general enquiries are processed in a fast, accurate and efficient manner.
- Provide a personalised excellence of service specific to each customer’s needs.
- Assist in developing systems and processes to improve service quality within the customer service team and customer base.
- Liaise with manufacturing plants and sales staff on all issues and opportunities.
- Update customer material numbers in SAP.
- Supply customers with requested documentation where requested. Certificates, product specifications, copies of invoices/delivery dockets, current price lists.
- Manage customer credit blocks and liaise with Sales and accounts receivable in relation to these issues.
- Communicate with warehouses & Pact support to gain information of ETA’s by request from the customer or proactively chasing information to avoid a delivery issue.
- Conduct a customer first mindset within the customer service team ensuring to understand the customer individual needs and operating environment.
- Proactively manage supply issues and work closely with account managers, planners and operations managers on all manufacturing delays, and develop an understanding of SOH dashboards.
- Investigate, prepare and process customer credits and returns for customers within your in boxes.
- Input pricing update sheets into SAP where applicable.
- Raise Master data and IT requests where applicable to maintain customer information in SAP.
Only shortlisted applicants will be contacted
The post Inbound Call Centre Customer Service appeared first on Labourpower.
-
Inbound Call Excellence
2 days ago
Melbourne, Victoria, Australia Acxpa Full timeInbound Phone Sales Essentials Training ProgramWelcome to the Inbound Phone Sales Essentials Training Program, carefully crafted by the Acxpa team to empower your employees with the essential skills needed to succeed in inbound phone sales.This comprehensive training session covers the fundamental principles of premium sales skills, ensuring your employees...
-
Inbound Customer Service Representative
4 weeks ago
Melbourne, Australia SMAART Recruitment Full timeInbound, phone based Customer Service | FT contract | 25 positions starting soon - WFH after an extensive fully paid training in the office | Melbourne CBD - $45,000-50,000 + Super + Loadings | Monday-Sunday | Shifts hours 7AM-11PM SMAART Recruitment is looking for 25 Customer Service Consultants to join one of Australia's largest, most well-known...
-
Customer Service
3 weeks ago
Melbourne, Australia Westpac Group Full timeMultiple full time, permanent roles available in Melbourne CBD, 5th December - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest...
-
Customer Service
3 weeks ago
Melbourne, Australia Westpac Full timeMultiple full time, permanent roles available in Melbourne CBD, starting 28th April - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's...
-
Customer Service Inbound Call Centre Insurance
2 weeks ago
Melbourne, Australia SMAART Recruitment Full time$65K base + Super | Located in Hawthorn 3122 | Onsite Parking - Work-Life Balance | No Weekends | Friendly & Welcoming Culture | Business Hours - WFH (flexibility) available AFTER 6-month probation | Career Progression **What’s In It For You?** - $65K plus Super - No weekends! Working Monday through to Friday - Work-life balance: spend every weekend doing...
-
Call Centre
4 weeks ago
Melbourne, Australia Global 360 Full timeStart your career by joining the Johns Lyng Group! We are an established, innovative and fast paced construction company with a reputation for excellence. - **Johns Lyng Group**: - **Doncaster Location**: - **Full-Time Opportunity** **The Role**: An exciting full-time opportunity is now available for a highly motivated and proactive individual to join our...
-
Call Centre
4 weeks ago
Melbourne, Australia Global 360 Full timeStart your career by joining the Johns Lyng Group! We are an established, innovative and fast paced construction company with a reputation for excellence. - **Johns Lyng Group**: - **Doncaster Location**: - **Full-Time Opportunity**: - **Salary $53,500 including Super** **The Role**: An exciting full-time opportunity is now available for a highly...
-
Call Centre Customer Support Officer
3 weeks ago
Melbourne, Australia HOBAN Recruitment Full timeIf you think you have what it takes to make this fantastic opportunity your own, please send a supporting cover letter along with your CV highlighting your related skills and experience. **Responsibilities**: - Handling as first point of contact for customers - Answering inbound calls from customers - Providing exceptional customer service by managing...
-
Call Centre
4 weeks ago
Melbourne, Australia Verifone Full time**Why Verifone** For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...
-
Entry Level Call Centre Customer Service Role
4 weeks ago
Melbourne, Australia ProForce Full timeWFH opportunities - Be part of a young team of graduates - Access to great training, senior managers, and mentorship **Graduate Opportunity** We are currently working with a global brand who are expanding their Sydney based offices. The graduate role available is a Call Centre/Customer Service Representative and is to join the Sydney customer service team....
-
Entry Level Call Centre Customer Service Role
3 weeks ago
Melbourne, Australia ProForce Full timeWFH opportunities - Be part of a young team of graduates - Access to great training, senior managers, and mentorship **Graduate Opportunity** We are currently working with a global brand who are expanding their Melbourne based offices. The graduate role available is a Call Centre/Customer Service Representative and is to join the customer service team. The...
-
Call Centre Operator
3 weeks ago
Melbourne, Australia HOBAN Recruitment Full time**HOBAN Recruitment are currently seeking expressions of interest for Customer Service Operators/Call Centre guns for ongoing opportunities across multiple National Contact Centres located in the Eastern suburbs of Melbourne.** **Your responsibilities**: - Responding to a high volume of inbound customer queries by phone - Have a genuine passion for...
-
Entry Level Call Centre
2 weeks ago
East Melbourne, Australia ProForce Full timeMelbourne CBD based business with WFH opportunities - Be part of a young team of graduates - Access to great training, senior managers, and mentorship **Graduate Opportunity** We are currently working with a global brand who are expanding their Sydney based offices. The graduate role available is a Call Centre/Customer Service Representative and is to join...
-
Call Centre Operator, 3-month Contract
3 weeks ago
Melbourne, Australia Haylo People Full timeWorking Holidays Visas Welcomed - Start Date Tuesday 13th June - Full Training & Based in Melbourne CBD Offices 100% Our client is looking for 5 x Call Centre Operators to provide exceptional customer service to their clients, working within insurance. - Working Holidays Visas Welcomed - Start Date Tuesday 13th June - Full Training & Based in Melbourne CBD...
-
Call Centre
2 weeks ago
Melbourne, Australia Conquest Personnel Pty Ltd Full timeExcellent package on offer with guaranteed commission for the first 3 months Get trained by the best in the business Lots of opportunity for progression This highly successful Automotive Group is looking for a superstar to join the call centre team!! **What's in it for you?** - base + super + commission (comms guaranteed for the first 3 months) - Berwick...
-
Customer Service Inbound
2 weeks ago
Melbourne, Australia Rinnai Australia Full time**Work close to home in Keysborough**: - ** Hybrid work arrangements (3 days in office and 2 days from home)**: - ** Supportive team and great company culture** Welcome to **Rinnai Australia.** A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets. Our People are at the heart of everything...
-
Call Centre
2 weeks ago
Melbourne, Australia Finite Full timeLocation: - Melbourne- Job Type: - Permanent- Specialisation: - Other- Salary: - Up to AU$61000 per annum- Reference: - PR/025516_1710300614- Contact: - Petra Mills- Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our team as a Call Centre Representative specialising in Motor Warranty/Claims...
-
Call Centre Officer
3 weeks ago
Melbourne, Australia Johns Lyng Group Full timeJohns Lyng Group - Melbourne CBD & Doncaster Locations - Full-Time Opportunity Do you have a Reception or Customer Service background, an outgoing & driven personality & the desire to join a fast-moving organisation? **The Role**: Start your career by joining the Johns Lyng Group! We are an established, innovative and fast paced construction company with a...
-
Call Centre Consultant
3 weeks ago
Melbourne, Australia Frazer Tremble Executive Full timePermanent Role | Hybrid - 40% In Office | Melbourne CBD - Assist the delivery of high quality member and employer services - Exposure to ongoing education and training Our award-winning Superannuation client is recognised in the industry for its customer-driven products, top performance, and great value. As the Call Centre Consultant, you will provide...
-
Collections Customer Service Call Centre no
2 weeks ago
Melbourne, Australia NATIONAL CREDIT MANAGEMENT LIMITED Full timeMelbourne CBD location, a short walk from Southern Cross Station and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services **National Credit Management Limited **(NCML) is a leading provider of credit and...