Inbound Customer Service Associate

4 weeks ago


Melbourne, Australia Tech Mahindra Full time

Join us at Tech Mahindra as an Inbound Customer Support Associate

But wait, there's more What's in it for YOU?
- Competitive salary + Super + Penalty rates
- An attractive rewards and incentive program
- Internal career progression opportunities across several industries & technologies
- Discounted private health insurance
- Modern office with facilities in the heart of the Melbourne CBD
- Diverse, supportive & inclusive workforce

As a Customer Support Associate, you will be assisting customers over the phone with faults and account queries. But don't worry, our well-resourced environment will provide you with the tools & opportunities you need to develop customer-focused skills and upskill in industry-standard software platforms.

Timelines:
**Training**:3-4 Weeks, Work from office, (9 am
- 5:30 pm, Mon-Fri)
**Nesting**:3-4 Weeks, Work from office, (7 am - 7 pm, any 8 hrs., Mon -Fri)

**Post this up to 3-6 Months**:
Work from office, (7 am - 7 pm, any 8 hrs., Mon-Fri)

**Thereafter**:
Work from Home / Hybrid Schedule (Rotating Roster) Timing: 24/7, any 8 hours (Monday to Sunday) 38 hours per week.

And did we mention that you will be part of a team that has Australia's most talented & dynamic customer service professionals? Sounds like a fun and caring team, right?

Please don't hesitate, send in your resume to have a confidential discussion.

Tech Mahindra: Connected World, Connected Experiences. Let's make a difference from day one

**Job Types**: Full-time, Fixed term
Contract length: 12 months

**Salary**: $52,000.00 - $58,000.00 per year

**Benefits**:

- Health insurance
- Professional development assistance
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Melbourne, VIC 3000

Application Deadline: 08/03/2024
Expected Start Date: 11/03/2024



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