Inbound Member Services

4 weeks ago


Melbourne, Victoria, Australia Randstad Australia Full time
OverviewAre you eager to start your journey in the finance sector? Begin your career with one of Australia's prominent superannuation firms, dedicated to their members' well-being and staff growth. They are currently seeking enthusiastic individuals to join their inbound helpline team.This is a contract position starting on June 11th until October 31st, with the possibility of extension. The role requires working Monday to Friday within the 8 am - 8 pm roster. In this role, you will handle inbound calls related to superannuation products, online systems, and general legislative queries. Comprehensive training will be provided to ensure you deliver exceptional service to the members you assist.Key Responsibilities
  • Manage inbound calls from existing and new members
  • Handle general inquiries, offer product expertise, and assist with online systems
  • Provide general phone-based advice to members
  • Enhance member engagement through thoughtful questioning
  • Maintain high levels of customer service
  • Cultivate strong internal and external relationships
  • Update records and contribute to team objectives
Selection Criteria
  • Demonstrate exceptional customer service skills with a focus on customer satisfaction
  • Build rapport and sustainable relationships with a diverse customer base and stakeholders
  • Proficient in utilizing technology on various platforms
  • Prior experience in a phone-based role is advantageous
  • Available for Monday to Friday shifts between 8 am - 8 pm
Company Benefits
  • Work for a leading player in the superannuation industry
  • Hybrid work model post-training, allowing a blend of office and remote work
  • Supportive team atmosphere
  • Access to extensive training opportunities
To ApplyIf you meet the selection criteria and aspire to advance your career, kindly apply online through the provided links. For confidential inquiries, reach out to Hannah Ebers. Note that only successful candidates will be contacted. At Randstad, we champion equal employment opportunities and value diversity. We encourage applications from all backgrounds.Skills: Customer service, call center, banking, retail banking, inboundQualifications: N/AEducation: Secondary School/High School

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