Claims Operations Manager

7 months ago

Melbourne, Australia Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:

- **
Join an innovative and inclusive team with a phenomenal culture**:

- **Exciting scope to implement your ideas and grow your senior leadership experience**:

- ** Global organisation putting our community and people first**

***

**About the role**:
You’ll play a significant role in ensuring the effectiveness and efficiency of claims management activities with a large team of over 200 staff, while developing direct report and staff capability.

The role is critical to delivering the highest level of operational performance through supporting the consistent implementation of high-quality operational practice and operational improvement strategies across the business.

**Responsibilities**:
**Your responsibilities will include**:

- Contributing to the development, implementation and revision of a Personal Injury Strategic plan that supports Gallagher Bassett’s vision and goals
- In conjunction with the General Manager, accurately assessing claims operations functional responsibilities, competitive strengths and vulnerabilities.
- Contributing to the business planning function for Workers Compensation Victoria, with a primary focus on ensuring the development, implementation and ongoing monitoring of key areas of responsibility under the plan, to achieve claims operational efficiency and effectiveness.
- Working closely with the General Manager to shape the local culture through high levels of staff engagement, with a view to increasing staff satisfaction levels and building pride
- Implementing claims operating standards and practices that are responsive and adaptable to evolving business needs
- Developing and implementing a claims operations talent management and succession plan
- Managing claims operations across a large team by establishing clear objectives and key results, all while recognising and rewarding exceptional performance.
- Focussing on building and maintaining client relationships both individually and within your team environment.
- Identifying and mitigating key business risks within the Victorian Claims Operations

Qualifications:
**About you**:
We are looking for an engaging, innovative and forward-thinking Senior Leader who also has:

- Demonstrated track record in a high impact leadership role leading large teams, combined with high level of workers compensation and/or claims management experience
- Experience in leading performance through qualitative and quantitative metrics
- Demonstrated experience in connecting information to identify patterns or trends that require corrective action across people, operations, performance, culture and finance
- Demonstrated experience in recruiting, developing and retaining individuals, teams and organizational talent
- Knowledge of general business and administrative practices and managing cost effective business activities

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication

**To apply**:
Does this sound like the job for you? We want to hear from you today
- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known

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