Claims Recovery Manager, Pacific

4 months ago

Melbourne, Australia American International Group, Inc. Full time

Claims Recovery Manager, Pacific

**#LI-JC1**

At AIG, we are reimagining the way we help customers to manage risk. Join us as our Claims Recovery Manager, Pacific to take your Recoveries career to the next level with a global market leader.

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

**Make your mark in Recovery Claims**

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

**How you will create an impact**

The role manages the Australia & New Zealand Claims Recovery team that comprises 2 Recovery Technicians, located in Melbourne Australia. The role reports into the Regional (APAC) Fraud & Recovery Manager. As a Recovery Leader, you will be the dedicated point of contact for Australia & New Zealand's claims recoveries, a portfolio with high volume, breadth and variety of complex Commercial recovery claims.

Key accountabilities will include but not limited to:

- Manages the day-to-day operations of the Recovery Team
- Timely, accurate and customer focused claim resolution, maximizing subrogation opportunity and return and mitigating vendor and legal expense.
- Performs all functions of recovery on assigned files of Major Loss/Complex claims including initial file review for subrogation opportunity, demands, arbitration, referrals to counsel, negotiation/ settlements, and delivers effective vendor and litigation management where required.
- Maintains current knowledge of jurisdictions and changes in applicable laws that may affect recovery efforts and/or impact recovery results.
- Engages business stakeholders and provides effective communications on recovery key performance metrics and ad-hoc case updates as/when required for key accounts, customers, brokers.
- Delivers technical training to colleagues within recovery, claims and external contacts as appropriate with a focus on recovery detection/ recognition and handling.

**What you'll need to succeed**
- Demonstrated experience leading and managing a Recovery Team
- Well-developed expertise and technical knowledge on higher value complex claims - particularly Property, Casualty, Financial Lines
- Thorough knowledge of Australia and New Zealand legal / regulatory and litigation / procedural requirements. Broader knowledge extending into Asia is a plus.
- Experience in negotiation, mediation, arbitration, and ADR skills on higher value complex claims
- Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement
- Ability to contribute and collaborate effectively within a team environment and with internal/external stakeholders at all levels.
- Excellent communication skills (both written and verbal)
- Continuous improvement mindset and change adaptability. Motivated to pursue positive change and work with employees in facilitating recommended changes.
- Ability to multi-task and organised at weighing and managing priorities
- Strong work habits focusing on safety, quality, productivity, risk/ compliance, customer focus
- Legal or Bachelor's Degree/ equivalent required

Ready to make change happen? We would love to hear from you.

**Reimagining insurance to make a bigger difference to the world**

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

**Welcome to a culture of belonging**

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups

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