Account Manager Ii

3 months ago


Richmond, Australia Blackhawk Network Full time

About Blackhawk Network:
Overview:
**BASIC PURPOSE**: Main point of contact for an assigned account portfolio; managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams. In addition, by partnering with Sales, the Account Manager’s role is to maximize sales growth, account penetration and retention.

**SCOPE**:Direct management of assigned projects and accounts

**REPORTING & WORKING RELATIONSHIPS**:Reports to Head of Enterprise Rewards and Incentives, with close working relationships with Implementation Specialists, Sales, Product Management, Client and Customer Services, Production/Operations, IT and Finance.

**Responsibilities**:
**New Program Implementation**
- Responsible for project management of all client implementations. This includes coordination of onboarding activities with all internal departments including Finance, Production/Operations, IT, Branding, Product Management, Merchant Partners, Legal and Client Services.

**Program Management**
- Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions. Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction with InteliSpend products and services.

**Retention and Penetration**
- Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration. Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis

**Inventory Management**
- Management of custom client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members. This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory/cost.
- ** Compliance**:

- Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed. For CDD, this includes the collection of client or Authorized Reseller information, interacting with Risk on the data collection process and procedures as well as communicating the requirements to clients and Authorized Resellers. For PCI, managing the compliance of PCI standards by adhering to all corporate policies and communicating PCI guidelines to our clients as it relates to card account information.

**Subject Matter Expertise/Special Projects**

All other duties as assigned

Qualifications:

- Bachelors degree required or equivalent combination of experience and training
- 2+ years proven success in client / customer service / sales environment.
- 2+ years experience leading cross-functional account teams for high profile, high volume, complex accounts
- Solid business writing skills, experienced with proposals, presentations, project plans and business correspondence
- Proven experience in diverse internal systems and system processing and problem resolution
- Excellent verbal, written and presentation skills
- Excellent interpersonal skills to lead project/account teams and to manage client relationships
- Self directed with strong analytical, project management and leadership skills
- Strong technical and organizational skills
- Proficient in MS Office suite of products
- Experience with Microsoft Project a plus
- Some travel required


  • Account Manager Ii

    7 months ago


    Richmond, Australia InComm Payments Full time

    Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes...

  • Account Manager

    4 weeks ago


    Richmond, Australia Onside Full time

    **About us** Onside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard...


  • Richmond, Australia Mattel Full time

    CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. At Mattel we are at our best when every member of our team feels respected, included, and heard. We are committed to facilitating a diverse...

  • Speedo Account Manager

    6 months ago


    Richmond, Australia Speedo Full time

    The main function of the Account Manager for Speedo is to deliver against the financial targets across your Victorian territory and ensure company sales targets are met. You will also be responsible for growing the territory (South Eastern Suburbs & Gippsland) by identifying new business opportunities as well as ensuring incremental growth within Speedos...


  • Richmond, Australia Dugan & O’Sullivan Full time

    We are searching for a client-facing Senior Account Manager to work with our leadership team on key client accounts. We have a diverse range of clients in various sectors including hospitality, architecture and property, SME and financial services. As part of Senior team you will be tasked with the responsibility of growing and innovating within your role,...

  • Account Manager

    7 months ago


    Richmond, Australia Skechers Full time

    Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the lifestyle footwear industry. With over 150+ Skechers stores across Australia & New Zealand, our lifestyle footwear appeals to trend-savvy men, women and children. Skechers' success stems from its team, high-quality, varied product offering,...


  • Richmond, Australia Accent Group Full time

    Account Manager VF Brands Richmond VIC 3121, Australia Req #9064 Friday, 25 October 2024 Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+...

  • Account Manager

    6 months ago


    Richmond, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Melbourne location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...

  • Accounts Officer

    8 months ago


    Richmond, Australia Sharp & Carter Full time

    Temporary role - Office based in Richmond - Excellent hourly rate - **Temporary role**: - **Office based in Richmond**: - **Excellent hourly rate** **The Organisation**: Our client is a market leader in their industry who are currently undergoing a period of rapid growth. The business encourages a healthy work life balance for their employees, and...

  • Account Manager

    2 months ago


    Richmond, Australia THE PROGRESS FACULTY PTY LTD Full time

    **Key Responsibilities** 1. Plan and orchestrate creative and effective marketing campaigns for clients 2. Maintain and improve client and brand integrity in the marketplace 3. Drive performance of a marketing team and meet KPIs 4. Work for the greater good of the company and it's clients by implementing company policy and contributing to the development...

  • Accounts Payable

    6 months ago


    Richmond, Australia Medical & Aged Care Group Full time

    **Customer focused aged care Accounts Payable position.** **Accounts Payable Officer**: - Richmond, Victoria - Friendly small team and great working environment - Full time, Permanent - Rewards and Well-Being program - Richmond, Victoria located - Customer focused aged care Accounts Payable position. Excellent opportunity for enthusiastic person with aged...

  • Account Coordinator

    8 months ago


    Richmond, Australia Blackhawk Network Full time

    About Blackhawk Network: - Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions...

  • Key Account Manager

    3 weeks ago


    North Richmond, Australia WestRock Full time

    **Why work at Smurfit Westrock?** This is an exciting time to be a member of the Commercial team at Smurfit Westrock. We have a strong foundation of talented, motivated people providing our customers with high quality paper and packaging solutions, enabling them to provide environmentally friendly sustainable products to their customers. Working together...

  • Key Account Manager

    4 months ago


    North Richmond, Australia WestRock Full time

    **Why work at Smurfit Westrock?** This is an exciting time to be a member of the Commercial team at Smurfit Westrock. We have a strong foundation of talented, motivated people providing our customers with high quality paper and packaging solutions, enabling them to provide environmentally friendly sustainable products to their customers. Working together...

  • Assistant Accountant

    1 month ago


    Richmond, Australia Michael Page Full time

    Amazing cultureAbout Our ClientOur client is a household name in Australia, and is currently under-going a tremendous period of organic growth. An excellent opportunity to join a fun, collaborative and dynamic organisation. Having been in their sector since the mid 1900's, our client is a trailblazer and takes significant pride in providing an exceptional...

  • Key Account Manager

    7 months ago


    Richmond, Australia Lacoste Full time

    **About the role** Based in our Melbourne office, the Lacoste Key Account Manager’s role is to autonomously manage a given portfolio in order to increase the sales & profitability of the brand and carry out the brand’s broader marketing objectives. The predominant focus of the role is to ensure sales targets are met, through the performance and support...


  • Richmond, Australia Swatch Group Full time

    **About The Swatch Group** Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group and supplies nearly all the components required for the watches sold by its 16 individual brands some of which include...


  • Richmond, Australia Grill'd Full time

    **About Grill’d** Grill’d Healthy Burgers is an innovative, dynamic brand with a simple aim; to make burgers that taste good but are also good for you. Grill’d opened its first restaurant in Hawthorn, Victoria in 2004 and now operates with over 170 restaurants across Australia. Our burger revolution is sweeping the nation and have ambitious growth...

  • Bookkeeping/accounting

    7 months ago


    Richmond, Australia Global Teams Full time

    **Accelerate your Career and** **Work from Home**: **Grow Your Career****: Do you want to grow your career without having to leave home every day? Are you ready to shift into an exciting and creative job? (where you can explore your talents and try new things ) **Join Us****: Then come and join our awesome team at Global Teams. We’re always looking for...


  • Richmond, Australia Grill'd Full time

    About Us   Grill’d Healthy Burgers is an innovative, dynamic brand with a simple aim; to make burgers that taste good but are also good for you. Grill’d opened its first restaurant in Hawthorn Victoria in 2004 and now operates with over 168 restaurants across VIC, ACT, NSW, QLD and WA. Our burger revolution is sweeping the nation and have ambitious...