Account Coordinator

2 weeks ago


Richmond, Australia Blackhawk Network Full time

About Blackhawk Network:

- Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions worldwide. Join us as we shape the future of global branded payments._

Overview:
The Account Coordinator will support the Account Managers/Directors in providing operational support and administration to BHN Clients.

The Incentive and Commerce Business consists of three key channels, Partners, Enterprise, and Transactional. The Account Coordinator will support clients in these key functional areas, which includes collaborating with the following teams - Sales, Account Management, Operations, Finance and Customer Service.

The Account Coordinator is a client-facing role, interacting with clients on a daily basis to ensure that campaigns and promotions are running effectively.

**Responsibilities**:

- Process and manage client fulfilment files, card orders, card activations/extensions, card cancellations, replacement cards and consumer corporate orders.
- Support all operational tasks as it relates to our client, program and promotional management. This includes managing the product set up, testing process, account maintenance and promotional set up and support.
- Processing of weekly and daily files and ability to maintain accurate data in Excel.
- Assisting with incoming enquiries from clients and customers and providing relevant information
- Supporting the verification and quality assurance of claim validations, as required.
- Support key accounts with direct communication with clients as needed.
- Collaborate with various internal teams to execute initiatives and address client concerns.
- Participate in client meetings, as needed.
- Be capable of learning new products and systems and understanding the various solutions we offer our clients.
- Creating estimates and/or invoices as per client/campaign requirements
- Processing of Invoicing, Credit notes, float top ups/creation, card to card transfers, disbursement account top ups.
- Ensuring timely processing and active follow up of client invoicing to guarantee invoices paid on time.
- Ensuring both internal and client approval of all requested elements are received and documented.
- Developing and maintaining processes and procedures to ensure the smooth processing of orders.

Qualifications:

- Experience in a customer service environment
- Excellent communication skills.
- Sound literacy and computer skills (Excel knowledge preferred)
- Ability to work in a team environment.
- Ability to stay calm and professional when dealing with all clients and customers.
- Eager to drive collaboration within the team and wider business.
- Willing to take ownership of tasks and processes in a fast-paced environment.
- Able to work autonomously and use initiative to prioritise multiple tasks.

EEO Statement:

- You’ll work with some of the nicest, most intelligent and down to earth people here at Blackhawk Network APAC: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do, we work hard and we have fun along the way. We have a flexible working policy and we encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration._


  • Account Coordinator

    4 weeks ago


    Richmond, Australia Brand Collective Full time

    Support an amazing portfolio of accounts - Up to 50% off our brands for you and family!! - Pet friendly office! **About Brand Collective**: Leading apparel and footwear companies, Brand Collective and PAS Group have recently combined forces, leading to a portfolio of 27 brands, 15 character licences and 300 retail stores across Australia and New Zealand....

  • Accounts Payable

    3 weeks ago


    Richmond, Australia Medical & Aged Care Group Full time

    **Customer focused aged care Accounts Payable position.** **Accounts Payable Officer**: - Richmond, Victoria - Friendly small team and great working environment - Full time, Permanent - Rewards and Well-Being program - Richmond, Victoria located - Customer focused aged care Accounts Payable position. Excellent opportunity for enthusiastic person with aged...

  • Account Manager Ii

    4 weeks ago


    Richmond, Australia Blackhawk Network Full time

    About Blackhawk Network: Overview: **BASIC PURPOSE**: Main point of contact for an assigned account portfolio; managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams. In addition, by partnering with Sales, the...


  • Richmond, Australia Swatch Group Full time

    **About The Swatch Group** Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group and supplies nearly all the components required for the watches sold by its 16 individual brands some of which include...


  • Richmond, Australia Grill'd Full time

    **About Grill’d** Grill’d Healthy Burgers is an innovative, dynamic brand with a simple aim; to make burgers that taste good but are also good for you. Grill’d opened its first restaurant in Hawthorn, Victoria in 2004 and now operates with over 170 restaurants across Australia. Our burger revolution is sweeping the nation and have ambitious growth...


  • Richmond, Australia Swatch Group Full time

    **About Tissot** Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses...


  • Richmond, Australia GE Healthcare Full time

    **Job Description Summary**: Job Description Summary The Corporate Account Manager, Radiology is responsible for proactively developing & implementing a GE HealthCare Radiology sales strategy for their defined area by creating and sustaining strategic relationships/alliances with their assigned corporate accounts within their State such as hospitals or...


  • Richmond, Australia Eclipx Group Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Melbourne location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...


  • Richmond, Australia Sharp & Carter Full time

    Work in a fast paced role where no two days are the same! - Located in the Inner Eastern Suburbs close to Public transport - Career development opportunities and progression pathways available Are you a customer-focused, solution-oriented individual with a passion for delivering exceptional service? Sharp & Carter is currently representing a **national...


  • Richmond, Australia carsales Full time

    Company Description **Got Drive? You'll fit right in** Together with carsales this is your opportunity to support the sales service and operations team in both a reactive and proactive manner by understanding the client’s business, our products, the market, and our business objectives. **Company Benefits** - Flexible working environment (we offer a range...


  • Richmond, Australia CBRE Full time

    **Facilities Coordinator** **Job ID** - 187309**Posted** - 08-Oct-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Building Management, Engineering/Maintenance, Facilities Management **Location(s)** Richmond - Victoria - Australia **Join a leading Global organization with excellent career development opportunities** **Be...

  • Account Manager

    2 weeks ago


    Richmond, Australia Blackhawk Network Full time

    About Blackhawk Network: - At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for...

  • Sales Coordinator

    2 weeks ago


    Richmond, Australia Mattel Full time

    CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. At Mattel we are at our best when every member of our team feels respected, included, and heard. We are committed to facilitating a diverse...

  • Key Account Manager

    2 weeks ago


    Richmond, Australia Lacoste Full time

    **About the role** Based in our Melbourne office, the Lacoste Key Account Manager’s role is to autonomously manage a given portfolio in order to increase the sales & profitability of the brand and carry out the brand’s broader marketing objectives. The predominant focus of the role is to ensure sales targets are met, through the performance and support...

  • Program Coordinator

    4 weeks ago


    Richmond, Australia CBM Australia Full time

    **About the organisation**: CBM works alongside and is accountable to people with disabilities in the world’s poorest places to fight poverty and exclusion and transform lives. The International Program team supports and develops effective high-quality international projects that aim to alleviate poverty and raise awareness on the rights of people with...


  • Richmond, Australia Brand Collective Full time

    Assist in the execution of Yarra Trails brand and production - Manage and maintain Marketing and Sales operation - Growth opportunities + Great Culture + Flexible working environment **About Brand Collective**: Leading apparel and footwear companies, Brand Collective and PAS Group have recently combined forces, leading to a portfolio of 27 brands, 15...

  • Account Manager

    2 weeks ago


    Richmond, Australia THE PROGRESS FACULTY PTY LTD Full time

    **Key Responsibilities** 1. Plan and orchestrate creative and effective marketing campaigns for clients 2. Maintain and improve client and brand integrity in the marketplace 3. Drive performance of a marketing team and meet KPIs 4. Work for the greater good of the company and it's clients by implementing company policy and contributing to the development...

  • Sales Coordinator

    3 weeks ago


    Richmond, Australia The HOYTS Group Full time

    **Let’s talk about HOYTS** HOYTS is a leading out-of-home entertainment company with over 110 years of experience. Our mission is to create the cinema of the future with concept creation, innovation and quality at our core. When it comes entertainment, we set the gold standard. Our team is underpinned by our FIERCE Values which drives our high performance...


  • Richmond, Australia Fonda Full time

    As Fonda continues to grow, we have an exciting opportunity available for an energetic People & Culture Coordinator to join our team. Reporting into the People & Culture Manager, this opportunity will suit an Administrator or Assistant looking to continue to excel in their career alongside a driven, engaged, and supportive hospitality family. **About...


  • Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Hours: 38 hours per week Salary: $120K package Location: Mercy Health Corporate Office (Hughesdale) Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for...