Manager, Claims Operational Risk

3 months ago

Sydney, Australia TAL Full time

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?

**Job Description**:
The Manager, Claims Operational Risk will lead delivery of day-to-day operational risk management across claims.

The role is responsible for executing the Line 1 risk management framework, including but not limited to, RCSA actions & controls, control assurance & testing, identification and tracking of Incidents, Risk Committee oversight and reporting, along with relevant risk-based reporting & analytics.

This role will also be involved in supporting the business to satisfy their responsibilities in complying with TAL risk frameworks and processes. In addition, this role will contribute to the analysis and implementation of various identified risk & compliance initiatives.
**Qualifications**
- Minimum 5 years experience in operational risk management.
- Minimum 5 years experience in people leadership.
- Strong written and verbal communication skills with an ability to relate well to others and explain complex scenarios in a simple way
- Well developed stakeholder management skills.
- Well developed analysis and problem solving skills.
- Well developed self-management skills including planning, prioritising and time management.
- Strong reporting and analytical skills.
- Strong influencing skills.
- Ability to work in a fast-paced environment and manage competing deadlines in a professional manner.
- Proficient level of skill using Microsoft Office (Word, PowerPoint, Excel and Outlook)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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