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Claims Team Manager

1 month ago

Sydney, Australia ClearView Full time

Are you ready to revolutionise the world of claims management and lead a high-performing team to new heights?

We pride ourselves on having established processes, but we also thrive on fresh ideas and perspectives that challenge the status quo. As a Claims Manager, you will have opportunity to re-engineer the claims process with a paramount focus on improving customer service.

With our flat structure, you'll have the freedom to test new ideas and make an immediate impact.

But it is not just about work; we believe in fostering a fun and balanced work-life environment.

**A day in the life**:

- Provide operational leadership to a talented team of Claims and Senior Claims Consultants
- Cultivate a high-performance culture that reflects ClearView Values, while efficiently allocating and monitoring workflow, portfolio management, and executing all ClearView claims operating rituals
- Execute ClearView claims operating rituals, through effective allocation and monitoring of workflow
- Provide support in complex claims, alongside technical consultants, claims liability determinations and claims strategy sign off above delegation limits, where required
- Escalate and resolve complaints, ensuring the highest level of customer satisfaction
- Maintain a robust risk culture by adhering to all risk controls and processes Deliver Claims operational and business plans including execution of process and customer experience change

**Now, let's talk about you. To set you up for success in the role, you will have**:

- A minimum of 5 years' experience in Retail Claims
- Tertiary qualifications and/or a background in Allied Health (Psychology, Occupational Therapy, etc.), Nursing, Law, or Accounting
- Proven track record in management, leadership, and performance of claims and/or operational teams within the Life Insurance industry
- Certification IV in Life Insurance or equivalent (desirable)
- Sound knowledge of claims handling practices and the Life Insurance Code of Practice, along with associated assessment and operational requirements.

**To thrive in this role, you will need**:

- Proven experience in developing and implementing strategies that enhance customer and claims management outcomes
- Strong strategic thinking, analytical, and problem-solving skills
- Experience in coaching and mentoring Proficiency in managing and executing end-to-end process changes

**Why us?**

ClearView provides an environment that rewards creative thinking, enabling us to deliver the best outcomes to our customers and partners, embedding our values of **Integrity **, **Persistence **, **Authenticity **and **Collaboration **in everything we do and decision we make.

We also offer
- Work place flexibility - We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love
- Employee Referral Program - successfully refer a friend and receive $1,000
- Meditation sessions - in person and remote (optional)
- Extended Parental Leave - 16 weeks paid Parental leave cover
- Additional Leave - We offer up to another full week of annual leave
- Volunteer Day - 2 days of paid leave to volunteer in the community per year
- IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
- Employee Assistance - Free and confidential counselling services to all employees and their families
- Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams