Manager - Claims Operations

7 months ago


Sydney, Australia Ensure Recruitment Full time

Fantastic Opportunity To Improve Claims Functions And Team Members
- Acting 2IC, Full Team Responsibility
- Long Term Career Opportunty

**What you will thrive on in this role**
- Acting as 2IC for a large claims team in the absence of the National Manager
- Training and upskilling claims advisors, particularly in compliance and governance
- Undertaking audits and ensuring standards are being maintained
- Supporting the team, mentoring, and coaching where there are skills gaps.
- Revising the current claims manual
- Being 'the face' to manage insurers, discuss any issues, manage due diligence with new insurers, and carry out audits
- Ensuring complaints and disputes are managed correctly and follow due process

**What you will bring**:

- Ideally suited to claims professionals with solid experience (around ten years) in a range of GI products
- Leadership exposure, upskilling claims team members
- Experience in QA, and compliance, highly knowledgable regarding GICOP and insurance standards
- A versatile approach, with the ability to navigate around all areas of the business, legal, marketing, claims, compliance, management
- A professional, confident manner, with experience in managing external stakeholders and resolving any issues, and increasing business opportunities
- Strong reporting and analysing skills
- A true passion for working in a varied claims operations role

**In return**:

- A highly attractive salary and bonus
- Hybrid working environment
- Dynamic working environment

Please forward your resume immediately for this outstanding role

Lorraine Backhouse 0450 630 0009



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