Student Adviser

2 weeks ago

Melbourne, Australia Deakin University Full time

**Job no**: 544486

**Work type**: Full-time

**Location**: Melbourne - Burwood

**Categories**: Student Services
- Based at our Melbourne Burwood Campus
- 2 Fixed term, full time roles
- HEW 5 $74,148 - $83,163 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

We currently have opportunities for two fixed term Student Adviser roles, until March 2024 and September 2024. As a Student Adviser in our contact centre, you will work as a part of a team providing support predominantly over the phone to our students.

The Student Adviser will provide advice and support administration services that improves the student experience and engages our students to facilitate their success.

**Your key responsibilities will include**:

- Creating practical, simple and accessible solutions to student enquiries and problems after considering multiple perspectives
- Consulting with available sources to gather relevant information on student services and seek the expertise and advice of other people as appropriate
- Contributing feedback and suggestions and identify situations in which change is needed to improve student services policy and practice
- Recognising the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
- Clarifying expectations and respond promptly to student requests, queries, or complaints to ensure student needs are met to agreed standards and timelines
- Providing advice to students and make appropriate referrals to other areas of the University
- Building productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
- Presenting information in a clear, structured, concise and tailored way by focusing on key messages and check that messages are understood and meet audience needs

**To be successful, you’ll have**:

- Completion of a Degree without subsequent relevant work experience; or
- A combination of relevant work experience and/or education and training
- Experience in a high-volume front-line customer service environment and broad knowledge in administrative fields
- Experience using multiple systems

**Applications for this position close at 11.55pm on Friday the 25th of August**

**SPECIAL REQUIREMENTS**
- Working with Children Check (refer to Recruitment Procedure)
- Infrequent work outside business hours is required

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 11 Aug 2023 AUS Eastern Standard Time
**Applications close**: 25 Aug 2023 AUS Eastern Standard Time

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