Student Success Coach

2 weeks ago

Melbourne, Australia Swinburne University of Technology Full time

The Student Success Coach will be responsible for working closely with a designated cohort of incoming and continuing students to identify those in need of additional support in completing their study program. This role involves developing Individual Learning Plans (ILPs) in collaboration with students, providing advising, mentoring, and monitoring of ILPs to maximize student success in completing their training and progressing to further education, training, or employment. The Student Success Coach will also facilitate referrals to various support services within the University, working closely with Teaching Departments to ensure seamless collaboration with referring teachers and direct access for students.

Employed by Pathways and Engagement, the Student Success Coach will play a key role in supporting students and enhancing their educational journey. This position requires a highly motivated vocational/employment services worker with experience in providing a wide range of educational support, course guidance, and pathway advice, particularly for disadvantaged learners. Coaches will report to the Student Success Coach program lead and manager, participating in a team-based Community of Practice to share best practices and continuously improve the service delivery model.

Further information about this role can be found in the attached position description.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Demonstrated experience in related work and study assistance including; vocational assistance, study support, recruitment, career guidance and employment services
- Experience with high priority cohort would be desirable
- A proven record of managing customer enquiries and a demonstrated commitment to customer service including follow up and closure activities

**Qualifications**
- A post graduate degree or vocational qualification in Career Development, Community Services, Vocational Training and Assessment with subsequent relevant experience; extensive experience and specialist expertise or broad knowledge or an equivalent combination of relevant experience and/or knowledge VET sector

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Tuesday 14th May 2024, 5pm**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

**Equity and Diversity**
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**

**Victoria’s Commitment to Action: Improving international student employment outcomes**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
LI-SW

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