Student Experience Coordinator, Aus in

2 weeks ago

Melbourne, Australia Institute for Study Abroad Full time

Student Experience Coordinator, Australia Inbound & Outbound
- Full Time / Part time:
Full time
- Regular / Temporary:
18 month contract (June 2024 to November 2025)
- Salary:
$70,000 Australian+ superannuation + leave loading.
- Benefits:
10.5% superannuation + 17.5% leave loading; Enjoy flexible work arrangements and an appreciation for work/life balance.
- Location:
Melbourne, Australia
- Reports to:
Director of Australian Programs

Position Overview
- Are you a life-long learner, curious about the world around you_?_
- Are you looking for meaningful, _part time_ work with flexible hours?_
- Do you enjoy being a part of a _student’s journey _of_ personal, _academic_ and intercultural growth?_

If so, we would love to welcome you to our global community

We are looking for an individual to supports IFSA’s programs in Melbourne and Adelaide. This position provides academic and cultural support for undergraduate students; organises co-curricular activities and contributes to the overall operations.

In this position, you will work independently, but will have support from the Director and other members of the Australian team. You will work with colleagues from our sites in Australia and the Asia Pacific, the Global Health & Safety Team, Academic Programs and Student Engagement Team. You will work from home and then meet students on campus or at activities/excursions. There will also be advising for Australian Outbound programs and administrative work for custom programs. Hours can be flexible.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

In this position, your inbound responsibilities would include:

- Collation and presentation of pre-arrival student webinars
- Coordinate and support excursions, co-curricular activities, orientations and other events as needed
- Coordinate and support custom bids and programs; including making bookings, communicating with vendors, IFSA staff and home universities, updating budgets, and building out itineraries.
- Conduct appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
- Monitor student's integration and well-being through regular communication and campus visits
- Support academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations
- Coordinate the booking and timetabling of IFSA classroom space
- Support the planning and delivery of custom programs; potentially coordinating onsite programming.
- Contribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone rotation
- Initial point of contact for general student inquiries
- Duties assigned by Director, to assist with student services and Australia/New Zealand operations.
- Other duties and projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.
- Operate with a service-oriented mindset to quickly respond to student inquires and institutional partners, and collaborate internally with IFSA colleagues

In this position, your outbound responsibilities would include:

- Maintain accurate and complete student records, ensuring data integrity within the system. Create and run reports for those records.
- Participate in Learning Abroad fairs in Australia; focusing on recruitment of students. Potentially do a short presentation about locations and programming at invited universities.
- Communicate with university partners and potential partners about short term and custom program options. Support initiatives and strategies to increase enrolments and partnerships.
- Assisting the Director Australian Programs and the Regional Director of the Asia Pacific with administrative tasks, duties and projects as required.

Requirements, Work Experience and Education
- On

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