Student Services Adviser

2 weeks ago

Melbourne, Australia Online Education Services Full time

**About Online Education Services (OES)**

OES is made up of extraordinary people. Passionate, self-starters who get excited when they’re challenged to solve problems. Our vision is to be the world’s most impactful enabler of online education. We create, develop and enable immersive learning experiences in partnership with universities all around the world to help students learn at their very best. In short, we create positive change in people’s lives every day. Not a bad day’s work.

We are a global business with over 1,300 employees. We carefully select the right mix of passionate people who want to make an impact, deliver best practice and lead change in the education industry. From your very first day we empower you to succeed.

When you work at OES, you’re **empowered to impact.**

If you want to join a vibrant, people focused culture that’s values led then keep reading.

The **Student Services Adviser **will be responsible for a range of functions contributing to the effective services of students across Higher Education and VET programs.

The role is broad in scope and requires a high degree of initiative and self-management to deal with the full range of activities related to the student lifecycle. The role will deal with all aspects student services including admission, credit assessments, placements and enrolments across all programs and multi partner. The role requires provision of timely and accurate course information including Education placement advice and service to the student and other stakeholders.

**Responsibilities**:

- Student and program policy, procedures and regulations
- Course entry requirements and selection criteria
- Enrolment options, fees, student lifecycle processes including results, progress review, Education placements,
- Articulation and credit transfer arrangements
- Course advice and progression including exit awards

**2. Assist with the professional and timely processing of**:

- All activities related to the initial enrolment of students, the ongoing maintenance of enrolments, amendments and re-enrolment of students
- Process Professional Experience Claim Forms from placement sites, checking details and recording on the Placements Database.
- VET enrolments, study abroad, single unit enrolments and cross faculty enrolments

**3. Maintain effective records of Placements and for pre-service teacher education students**:

- Ensure consistency and quality in the collection of records, standardised responses to stakeholders and placements processes.
- Maintain and update records of placements days to be completed in order to meet course requirements.
- Maintain effective records for pre-service teacher education students.
- Maintain and update records of students’ placement variations and student placement issues.
- Maintain and update records of education settings used for professional experience.
- Maintain and update current records of state based engagement requirements - e.g. Working With Children Checks, Child Protection Awareness Training

4. Participate in ongoing training and development to ensure understanding and proficiency across all student services areas.

As an employer, our values underpin everything we do; Agility and Innovation, Passion and Perseverance, Teamwork and Collaboration, and Integrity.
- **Career-life balance**; where a hybrid, flexible approach to work is offered
- **Powered by diversity**; We value different perspectives and ideas
- Commitment to investing in your **growth and development**:

- You’re encouraged to be **innovative & creative**:

- **People focused culture**; Our culture is built around collaboration and teamwork

**Are you ready to make an impact?**
- At _**_OES _**_we are looking forward to connecting in person again through our 40/60 blended working model (40% from our Cremorne offices, 60% from home). As per the current Government regulations, we require that all employees are fully vaccinated against COVID-19 or hold a valid medical exemption, and we will request proof of vaccination/medical exemption if you are successful in landing a position with us._

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