Itsm Digital Uplift Capability
6 months ago
**Reference #**:
- JF/LS1640**Title**:
- ITSM Digital Uplift Capability - Federal Government**Category**:
- ICT**Location**:
- ACT**Work Type**:
- Contract**Remuneration**:
- $Neg**Term**:
- 18 Months + ext**Description**:
- **Exciting opportunity within a Federal Government Department**:
- **Long term contract + multiple locations**:
- **Rewarding hourly rates**
One of Australia's leading Federal Government departments are looking to engage an experienced **ITSM/ServiceNow Specialist** to work on a digital uplift capability. You will be undertaking reviews as well as an uplift of maturity and consolidation of IT service Management. The role can be based in **Canberra, Sydney and Melbourne **with flexible working arrangements available. The successful **ITSM/ServiceNow Specialist **will be offered an **18 month contract** **with a 12 month** **extension option.**
The successful** ITSM/ServiceNow Specialist **will be responsible for, but not limited to:
- Enhancing ITSM practices to improve service experience, responsiveness and issue resolution
- Finding ways to better utilise the current ServiceNow ITSM product
- Enhancing integration with existing ICT delivery practices including DevOps and Agile
- Doing Change Management to facilitate implementation and minimise disruption to ongoing delivery streams
The successful **ITSM/ServiceNow Specialist **will have experience in the following:
- Demonstrated experience maturing ITSM practices utilising the ITIL framework
- Experience maturing ITSM policies and practices
- Good knowledge of ServiceNow product suite
- Experience integrating ITSM practices with DevOps and Agile delivery framework
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