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Itsm Specialist

1 month ago

Canberra, Australia Ignite Specialist Recruitment Services Full time

Contract Type

Contract

Reference

BH-370931

Industry

IT

Salary

per hour - Min: AUD 120 - Max: AUD 150

**Location**: Canberra.
- **Contract**: Initial 6-month contract with 2x6 month extensions.
- **Eligibility**: Australian citizenship and Baseline Security clearance mandatory.- **About the opportunity**:
Seeking two ITSM specialists, to assist in developing and transitioning to the SIAM model.
- You will work within a federal government department, looking to enhance their Information Technology Service Management (ITSM) capabilities under a Service Integration and Management (SIAM) model.
- **Duties**:

- Ensure all the Project deliverables in scope are defined and met as required.
- Ensure all required knowledge transfer and handover to transition responsibility for the ongoing management and governance of Service Management.
- Assist in the operational change to implement SIAM.
- Project planning preparation for the SIAM services.
- Documentation management.
- Co-ordination and alignment between the transition of replacement and disengagement of current arrangements.
- Identify and manage inter-dependencies.

**Essential skills and experience required**:

- Experience in all disciplines of Service Management.
- An understanding of operational systems including compute, cloud, networks, storage etc.
- Operational experience in at least 2 Service Management disciplines.
- ITIL certification (foundation as a minimum)
- Proficient in MS Office products.
- Please note the hourly rate will depend on experience._

For more information or for a confidential discussion, please contact Ebony Henderson on 02 6113 7534, alternatively please APPLY NOW for consideration of this role.