IT Service Management Professional
1 week ago
Job Description
About LeidosWe are a dynamic and innovative company that delivers cutting-edge security solutions to government agencies. Our team is passionate about creating a secure and connected world, and we're looking for talented professionals like you to join us.
Role OverviewWe are seeking an experienced IT Service Management (ITSM) professional to lead our Lifecycle Services practice. As a key member of our team, you will be responsible for managing Subject Matter Experts and driving operational outcomes aligned with SIAM processes.
The ideal candidate will have a proven track record of leading teams, coaching and developing service management teams, and providing thought leadership in ITSM capability needs. You will also have experience working with Operational teams to transition capabilities into service and demonstrated problem-solving skills.
Key Responsibilities- Manage teams to achieve agreed goals and deliverables
- Coach and develop a mature Service Management team
- Provide Professional Development support and drive SME capability skill uplifts
- Lead on thought leadership and tactical direction in ITSM capability needs
- Create, update, and manage instructional artefacts related to Continuity Management, Disaster Recovery Management, Release and Deployment Management, and Transition Planning and Support
- A proven ability as a team or operational leader in an enterprise environment
- Strong ability to work autonomously or with limited guidance towards defined outcomes
- Experience working with/within Operational teams to transition capabilities into service
- Proven problem-solving skills
- Exception analytical skills with attention to detail
- Demonstrated experience with uplifting or maturing ITSM process teams
- $150,000 - $180,000 per annum
- 12 weeks' paid parental leave as a primary carer
- Flexible work practices
- Discounted health insurance
- Novated leasing
We offer a comprehensive benefits package, including access to learning and development opportunities, mentoring, and career progression. If you're passionate about delivering security capability for government and want to make a meaningful contribution, we encourage you to apply.
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