Front Office Supervisor

4 weeks ago

Perth, Australia Marriott International, Inc Full time

**Job Number** 24146434
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

**Front Office Supervisor**
- Beautiful location on the Elizabeth Quay waterfront
- 5 minutes walk from Elizabeth Quay station and close to public transport
- Free Employee Duty Meals
- Free breakfast cereal, coffee and tea throughout the day
- Discounts on hotel rooms and food and beverage with Marriott Internationally
- Discounts on retail venues around the location
- Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
- Recognition and wellbeing programs
- Training and Career Development opportunities within an international brand
- Laundry Benefit
- Employee activities and celebrations throughout the year

**About the Role**

**Duties**

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/ incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

**Skills & Experience**
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- I’m Alert Food Safety Certification (from City of Perth)
- Experience working in customer service role preferable
- Passion for customer service
- Unrestricted working rights for Australia
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott

  • Front Office Supervisor

    3 months ago

    Perth, Australia Crown Perth Full time

    **Front Office Supervisor - Crown Towers Perth** - At Crown Perth memorable experiences are created when we work together. As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will...

  • Front Office Supervisor

    1 week ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of the Marriott International team, responsible for delivering exceptional guest experiences and ensuring seamless hotel operations. As a Front Office Supervisor, you will be the face of the hotel, providing warm and welcoming interactions with guests, and ensuring that their stay is nothing short of...

  • Front Office Supervisor

    4 days ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of the Marriott International team, responsible for delivering exceptional guest experiences and ensuring seamless hotel operations. As a Front Office Supervisor, you will be the face of the hotel, providing warm and welcoming interactions with guests, and ensuring that their stay is nothing short of...

  • Front Office Supervisor

    3 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23115559 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Four Points by Sheraton - where timeless classics are integrated with modern...

  • Front Office Supervisor

    17 hours ago

    Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations. As a dynamic and customer-focused individual, you will be the first point of contact for our guests, providing warm welcomes, efficient check-ins, and resolving any issues that may arise.Key...

  • Front Office Supervisor

    3 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24034402 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Office Supervisor

    3 months ago

    Perth, Australia MINOR Hotels Full time

    We are currently looking for a dedicated and professional Front Office Supervisor to join our team at Oaks Perth Hotel on a full time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences. **Key...

  • Front Office Supervisor

    3 months ago

    Perth, Australia The Ritz-Carlton Full time

    **Job Description**: **Job Number** 23128566 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **FRONT OFFICE SUPERVISOR** - Beautiful location on the...

  • Front Office Team Lead

    1 week ago

    Perth, Western Australia Holiday Inn Full time

    Job DescriptionJob Title: Front Office SupervisorJob Summary:We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Holiday Inn. As a Front Office Supervisor, you will be responsible for delivering exceptional guest experiences, leading a team of Guest Service Agents, and driving daily operations of the Front Office.Key...

  • Front Office Supervisor

    4 months ago

    Perth, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Office Supervisor who can take ownership of delivering a memorable guest experience while also leading a team of Guest Service Agents, while driving daily operations of the Front Office. Whether our guests are traveling on business...

  • Front Office Supervisor

    3 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23203576 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Front Office Supervisor** - Beautiful location on the Elizabeth Quay...

  • Front Office Supervisor

    3 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24014289 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Front Office Supervisor** - Beautiful location on the Elizabeth Quay...

  • Front Office Supervisor

    4 weeks ago

    West Perth, Australia Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Office Supervisor who can take ownership of delivering a memorable guest experience while also leading a team of Guest Service Agents, while driving daily operations of the Front Office. Whether our guests are traveling on business...

  • Front Office Supervisor

    4 weeks ago

    Perth, Australia Marriott Full time

    Job Number 24146434Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFront Office Supervisor Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay...

  • Duty Manager

    1 week ago

    Perth, Western Australia AccorHotel Full time

    Job DescriptionAs a Duty Manager, you will play a key role in the daily management of the Front Office department, supporting the Front Office Manager in leading the team and ensuring the efficient operation of the department.Your Key Responsibilities:Supervise and support Front Office Team members, providing guidance and training to ensure they are equipped...

  • Duty Manager

    4 days ago

    Perth, Western Australia AccorHotel Full time

    Job DescriptionAs a Duty Manager, you will play a key role in the daily management of the Front Office department, supporting the Front Office Manager in leading the team and ensuring the efficient operation of the department.Your Key Responsibilities:Supervise and support Front Office Team members, providing guidance and training to ensure they are equipped...

  • Front Office Supervisor

    2 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 23085064 **Job Category** Rooms & Guest Services Operations **Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We want YOU to create exceptional guest experience and outstanding service.** Aloft Perth is located...

  • Front Office Supervisor Full Time Holiday Inn West

    3 months ago

    Perth, Australia Holiday Inn Full time

    Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether our guests are traveling on business or for fun, enjoying a quick night, or relaxing for the week, we thrive on making our guests stays brighter and helping them create memories that will last a lifetime. Irresistible smiles are our...

  • Front Office Supervisor

    3 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24102848 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Join us on this exciting journey and become the best version of yourself!** At...