Customer Service Officer

4 weeks ago

Sydney, Australia NSW Government -Multicultural NSW Full time

**Customer Service Officer**

**Multicultural NSW**
- **Location - Parramatta / Hybrid**:

- **1X 12 months Temporary role is available with a possibility of extension**:

- **Clerk Grade **$**75,992 - $83,211** **plus superannuation **pa plus superannuation & annual leave loading**

**About the Agency**

Multicultural NSW exists to build and maintain a cohesive and harmonious multicultural society that enriches the lives of all people in NSW. Our work is underpinned by the Multicultural NSW Act 2000, which establishes Multicultural NSW as the lead NSW Government agency for promoting the multicultural principles and resolving issues relating to cultural diversity.

**Your role**

Provide customer service, advice, and solutions in accordance with agency policy and procedures. You will also undertake a range of administrative task in relation to the translation and interpreting service.

**What you’ll do**

As part of the role, you will:

- Respond to incoming telephone calls and provide information and guidance to convey a positive image of Multicultural NSW to community representatives and other contacts.
- Work collaboratively in a team environment, participating actively in team meetings and projects, and provide advice on the effective delivery of services.
- Develop sound relationships with various stakeholders
- Provide high level of customer service to customers.

**What we’re looking for**
- Keping up to date with constant changes.
- Communicating clearly and sensitively with all customers.
- Experience in coordinating translation projects or understanding of translation principles.

**We do work that really matters**

Multicultural NSW exists to build inclusive, resilient, and cohesive communities. We are the lead agency to ensure NSW sets an example for the rest of the world as a peaceful, multicultural society. Our work is underpinned by the Multicultural NSW Act 2000.

**Are you ready to join us?**

When preparing your CV and cover letter we are looking for you to demonstrate your competence in the Focus Capabilities as outlined in the Role Description, so please consider your responses with this in mind.

**Applications close**: Thursday 17th August 2023 11:00pm AEST**

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups._
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit our _careers site_._

**Other Information**

A Talent Pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website

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