Ndis Intake Officer

2 weeks ago

South Yarra, Australia Ability Action Australia Full time

**Company Description** Welcome to Ability Action Australia**

We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults - get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families.

Ability Action Australia is currently experiencing significant growth and we are seeking experienced individuals to step into our Concierge Team. As part of our Concierge team you will provide on the ground support to internal and external stakeholders, and you will be responsible for providing a positive and proactive service to all... from initial query, to service delivery, to supporting NDIS participants get more out of life today

We have opportunities available in the following locations. This role will see you working from the office, but will provide flexibility to work from home on occasions.
- ** VIC - Chapel St, Prahran**:

- ** NSW - Camden, Penrith or Paramatta**:

- ** WA - Herdsman Office**

You are passionate, driven to succeed and thrive on customer service, and have the ability to build and develop good working relationships. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role.

**On a daily basis, you will**:

- Efficiently and effectively allocate referrals to ensure that NDIS participants are provided appropriate services promptly
- Work closely with all NDIS stakeholders to convert enquiries to referrals whilst maintaining exceptional customer service
- Provide guidance, support and advice to Participants and others regarding our services and the broader scheme
- Work collaboratively with operational staff and leaders to ensure a positive intake and service delivery experience
- Manage new and existing funding requests to ensure NDIS funds are available for service
- Provide high quality and individually tailored advice to participants who are navigating the NDIS
- Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented
- ** Ability to commence from the 8th April 2024**:

- A sound understanding of person-centered thinking, the principles of the NDIS and the National Disability Service Standards, with **experience working within the NDIS and/or disability sector**:

- Experience in an intake or similar role (desirable)
- ** NDIS Worker Screening Clearance & Working with Children Check**:

- ** Case management** or related experience
- Exceptional customer engagement skills and experience, delivering high quality, individually tailored service
- Highly developed communication and negotiation skills
- Ability to work independently, set own priorities, work to targets and respond to a changing environment
- Ability to understand and work within prescribed systems and procedures

**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

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