Workforce Scheduler

6 months ago

Sydney, Australia The Star Entertainment Group Full time

**Workforce Scheduler - Workforce Management**

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our **Workforce Scheduler**, reporting to the **Workforce Planning Manager**, you will be responsible for providing exceptional guest service to our team members regarding rostering, payroll and policy-related queries to achieve a one-stop guest service solution.

This is a fantastic opportunity where you can demonstrate your skills and contribute to overall organisational goals.

**A few of your responsibilities**:

- Update rosters to coordinate daily operational staffing requirements.
- Ensure inbox and messaging systems requests are actioned on daily basis.
- Prepare and finalise time files for payroll processing with high level of accuracy.
- Ensuring all allocated rostered team members records are accurate and maintained in the rostering database, including leave, absenteeism, turnover and resignations.
- Provide exceptional guest service to the team member base, on rostering, time and attendance payroll and policy related queries.

**What we are looking for**:

- Prior experience in a Workforce scheduling or rostering environment
- Keen interest in recording polices & procedures.
- Ability to always maintain confidentiality.
- High level attention to detail and strong customer service skills
- Availability to work across 7 days.

**About you**:
You are a dynamic individual with a proactive mindset and a passion for optimising processes. You have exceptional organisational abilities and are adept at juggling multiple tasks and priorities in a fast-paced environment.

Your role will be pivotal in shaping the success of our workforce planning team and ensuring operational excellence at The Star Entertainment. Join us in making a difference.

**What we can offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options (dependent on property)
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Opportunity to work with elite professionals and assets

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**:
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.

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