IT Rostering

6 months ago

Sydney, Australia Real Time Australia Full time

Be a part of a highly supportive & talented
- Tech Support team
- Flexible hybrid setup (WFH +onsite work in their amazing Sydney CBD office)
- Initial 12 Mos contract (w/ potential for FT conversion)

Thrive in a fast-paced environments and have a knack for organization & balancing multiple priorities? Advance your career with this unique opportunity to **join** **1 of the Top Fortune 100 Cloud Companies to work for in the world**

**Position Overview**:
We're looking for a self-motivated **Resource Management Rep (RMR)** who will be responsible for the following:

- Workforce / Resource Management
- Analyze incoming technical issues, categorize them like a pro, and route them to the right Tech SME
- Work with tools & collaborate with teammates & managers to ensure seamless resolution of technical issues for our customers.
- Manage & distribute the team's workload & allow for case assignments to meet designated SLA's
- Monitor & transfer queues for new incidents & cases that need to be reassigned
- Schedule Tech resources on the workforce management portal
- Work closely with managers to build team schedules & ensure operational efficiency is maintained

**Skills you'll be bringing to the role**:

- 2+ years' experience working in a customer or tech environment.
- Clear communication & negotiation skills - you'll be the bridge between customers & our Tech team
- Knowledgeable with technical systems & environments - your passion for Tech is a must
- Unparelled organisation skills w/ the ability to multi-task & stay calm under pressure - you're a pro

**Nice to Haves**:

- Any relevant experience working w/ ITSM, Automation systems or similar tools
- Previous scheduling or dispatching experience would be a plus
- Experience leading a team or driving projects
- IT/Computer Science or Business-related degree or equivalent industry experience

**What awaits you**:
You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive environment, flexible WFH/Hybrid setup & the opportunity to learn from Industry experts.

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