Emergency Department Clerk

2 months ago

Melbourne, Australia The Royal Children's Hospital Full time

Location: Melbourne | CBD

Job type: Part time

Organisation: The Royal Children's Hospital

**Salary**: $58,442 - $64,610

Occupation: Medical and Nursing

Reference: 12236

**About the Role**

We have multiple positions available, 3 permanent part time positions (74.8 hours per fortnight vacant) within the Emergency Department at The Royal Children's Hospital.

You will be responsible for providing front line customer service for patients and families presenting to the Emergency Department and clerical support to the clinical team. You are required to provide a range of administrative tasks such as telephone enquiries, appointment scheduling, patient registration and liaising with various medical professionals and other stakeholders.

**What you'll achieve**:

- Develop and maintain strong working relationships and key internal and external stakeholders.
- Contribute to the continous improvement of processes and procedures within the department to assist in effective and efficient operations
- Work collaboratively within a multidisciplinary team to ensure efficient and effective service delivery.

**Your skills and experience**:

- Previous administrative experience in a busy clinical environment
- Ability and flexibility to take on additional shifts as requested
- Excellent customer service and communication skills
- Proven ability to multitask and prioritise
- Professional and positive attitude

If this sounds like you, click **here** to view the position description.

**About the Emergency Department**

The Emergency Department at The Royal Children's Hospital provides urgent medical care to children and adolescents. The Department operates 24 hours a day, seven days a week. Approximately 90,000 patients, ranging from newborns to teenagers, are seen each year. The Department is staffed by medical, nurse practitioners, nursing, clerical, allied health (eg social work, mental health workers etc.) and administrative staff as well as ward services assistants. The clinical area has four Resuscitation rooms, 26 cubicles / rooms, four Procedure rooms and is closely associated with the Medical Imaging and Dolphin - Medical Short Stay Unit.

**What we offer**:

- Salary Packaging - Increase your take home pay
- Employee Assistance Program
- Culture of continuous improvement

**Other requirments**:

- Current National Criminal Record Check, or willing to obtain
- Valid Working with Children Check
- Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

**Application process**

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

**Why work at the RCH?**

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

**Are you ready to join our team?**

Applications close **16 September 2024

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