Reception and Patient Support

2 weeks ago

Melbourne, Australia Kensho Clinic Full time

Kensho Clinic is a Chinese medicine practice in the CBD that serves to support the health and wellbeing of our patients from the inside out. We have a strong emphasis on skin health, hormonal wellness, fertility, and pregnancy support.

We're looking for an amazing person to join our clinic as a receptionist and patient support staff on the following days:
Wed 12pm - 6.30pm, Thurs 11am - 6.30pm

If you are looking for a reception role with a difference, where you are challenged and have great variety along with somewhere you can grow and develop your skills this is the job for you.

**In this position, your key goals and responsibilities will be**:

- Greeting clients and managing appointments while providing a warm and encouraging environment
- Ensuring all aspects of the day-to-day operations run smoothly (online diary management, stock ordering, spreadsheets, reporting, room setting, general cleaning duties)
- Provide expert administration support to the clinicians
- Attract and keep new clients with your proven customer service and people skills
- Create social media posts on Instagram
- Create and schedule regular newsletter articles

This is a role that requires strong multi-tasking abilities, organisation skills, forward thinking and time management skills. Assignments may change and accumulate throughout the day, so our receptionist needs to remain flexible and be prepared to handle and problem solve any job assigned to them.

Applicants must have a mature and empathetic approach with excellent communication and computer skills, and strong attention to detail. You must be self-motivated, accountable and possess a strong team player attitude.

Previous reception experience is essential.

What we offer:

- Supportive leadership
- A calm work environment
- Regular team meetings

**Job Type**: Casual

Day range:

- Monday to Friday

Healthcare setting:

- Clinic

Shift:

- Afternoon shift
- Day shift

**Experience**:

- Front desk: 1 year (preferred)

Work Location: In person

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