Main Reception Admissions Admin Officer

2 weeks ago

Melbourne, Victoria, Australia Monash Health Full time

Location:
Melbourne | Southern Metropolitan

Job type:
Part time

Organisation:
Monash Health

Salary:
Salary not specified

Occupation:
Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 57369

Victorian Heart Hospital - Main Reception Customer Service & Admission Administration Officers

  • Be the face of Australia's first dedicated Heart Hospital
  • Multiple Permanent Part Time positions (approx. 56 shifts per fortnight)
  • Shifts will consist of either 08:00hrs 14:30hrs, 08:00hrs 16:30hrs or 14:00hrs20:00hrs

Australia's first Heart Hospital is opening soon Join us at Australia's only dedicated, purpose-built heart hospital.

Our journey
The
Victorian Heart Hospital will be Australia's first dedicated heart hospital and is nearing its final stages of construction.

It will include a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories, emergency, intensive care, and ambulatory services such as cardiac CT, echocardiography and specialist consultation.

It will also feature a unique, patient centred model of care.

The
Victorian Heart Hospital will also play a key role in advancing research and teaching and will be home to the Victorian Heart Institute, a brand new, health and medical research organisation at Monash University.


About Health Information Services (HIS)**
Health Information Services (HIS) at the
Victorian Heart Hospital has an exciting opportunity for enthusiastic and experienced Administration/ Customer Service Officer to join our team at the
Main Reception of Australia;s first heart hospital.

Recruiting Now - Main Reception Customer Service & Admissions Admin. Officers at the Victorian Heart Hospital


As the
Customer Service and Admission Admin Officer located at the Heart Hospital, you'll be welcomed into a positive and supportive environment, passionate about delivering cardiac care to a diverse and growing local community.

This is truly an enviable and historic career opportunity to join Australia's first heart facility with access to education support within a tertiary hospital.

You'll also enjoy working in brand new facilities in a dedicated heart hospital that will provide:

  • improved facilities in a sustainable design, filled with colour, natural light and space
- dedicated leadership team fostering high performing talent and career progression within a tertiary hospital
- cutting edge state of the art technology and innovative design to facilitate world-leading research

Part-Time Ongoing due to commence in early 2023

A Day in the Life:

We guarantee that no two days will be the same


We are looking for staff who are customer service focused people who thrive and enjoy working in a busy team environment and helping others to deliver an outstanding service.


The Victorian Heart Hospital Main Reception will be open 7 days per week. Shifts start and finish times may vary between 8am and finish at 8pm.
In this administrative role your primary responsibilities will include:

  • Provide customers exceptional customer service both face-to-face and over the phone;
  • Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)

What You Bring
Working closely with stakeholders and you will bring the following demonstrated skills, experience and knowledge:

  • Create an excellent first impression of Monash Health by providing an efficient, respectful, courteous and professional greeting to all of our consumers, either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit
  • Ensure patients are provided with accurate information regarding their admission and assist patients/carers/families with their inquiries using a number of systems and methods. This includes the Patient Administrative System (iPM), Electronic Medical Records (EMR), Scanned Medical Records (SMR) and other Monash Health accepted methods or systems.
  • Provide administrative support to Managers, Team Leaders and other stakeholders across the department as necessary
  • Be accountable for performance with regard to data accuracy and integrity
  • Answer and assist incoming callers in a friendly, courteous and professional manner at all times
  • Ensure appropriate standard of presentation and maintenance of reception area

On a personal level, you will demonstrate:

  • Thrive in a busy and multitasked workplace within a new state of the art building
  • Pride and passion for customer service and representing Australia's first and only heart hospital
  • Passionate about health and cardiac patient centred care with ability to learn new systems and processes quickly
  • Excepti

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