Front Office Manager

2 months ago

Burswood, Australia Crown Resorts Full time

**Better begins here**

Crown Resorts is a great place to visit and it's and even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change
- for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The Role**

Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.

We're seeking an experienced hotelier to join the Metropol and Promenade Team as a Front Office Manager.

As the **Front Office Manager** you will manage the operations of the Front Office department by ensuring quality standards are always maintained and customer satisfaction is exceeded. We’re seeking a dedicated leader to provide support and development to the Front Office Team, with the ability to build strong relationships across multiple departments and continue to maintain and build a positive work culture within the team. In addition to ensuring the highest level of guest satisfaction is achieved, you will liaise with Crown’s Senior Management to ensure the hotels front office short and long term goals are met.

**Additional Information**:
To be successful you'll have:

- Extensive Front Office experience within a luxury hotel property
- Demonstrated leadership skills through the ability to train, motivate and develop your Front Office team
- Demonstrated ability to provide and improve customer service with both internal and external customers and ensure service delivery is aligned to the Crown Brand.
- Excellent verbal and written communication skills
- Ability to anticipate the needs of guests and exceed satisfaction levels
- Demonstrated change management experience
- Ability to negotiate and influence outcomes with stakeholders
- Experience in strategy development and business planning
- Exceptional grooming and presentation standards
- Proficiency in Microsoft office suite of products and OPERA

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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