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Customer Service Officer

4 months ago

Burswood, Australia Senses Australia Full time

**Customer Service Officer**
- **Part time (.6 FTE)**:

- **Fixed Term for 12 months**:

- **Flexible working arrangements**:

- **Not-for-profit salary packaging to increase your take home pay**

SensesWA is a leading not for profit organisation, with more than 126 years’ history in providing disability services in Western Australia. We work with people of all ages with a range of disabilities, and strive to provide support that is holistic, person centred and culturally inclusive. We see a community that embraces and respects uniqueness and diversity - a community where a person with a disability has an equitable opportunity to aspire and achieve.

We are currently seeking a passionate, organised and experienced person to join our Customer Service Team, initially for a fixed term appointment of 12 months with potential extension, working on a part-time (0.6TE), as a Customer Service Officer at our Burswood Head Office location.

**To be successful in this role, you must have**:

- Relevant demonstrated experience in a similar role, or an equivalent level of knowledge gained through any combination of education, training and/or experience.
- Demonstrated experience in a contract administration role.
- Demonstrated experience in providing timely and accurate customer service and support in a fast paced, high transactional environment.
- Demonstrated ability to use Microsoft Office suite of programs, including Outlook, Word and Excel.
- Well-developed interpersonal skills including excellent written and verbal communication skills, negotiation skills and team work.
- Excellent time management and prioritising skills.
- Proven problem identification and resolutions skills.
- A current Driver’s License.
- A current NDIS Worker Screening Check (or be willing to obtain).

**Desirable**:

- Previous experience working in the disability sector.
- Understanding and knowledge of the National Disability Insurance Scheme.

**Why work for Senses?**
- Great people, Healthy work life balance, including wellness leave and purchase leave options;
- Competitive remuneration including salary packaging;
- Opportunities for learning and development, and supported study leave;
- Working within a dedicated and supportive team;
- Helping to improve to lives of the people you are supporting.

**How to Apply**:
The system will prompt you to submit two documents:
**1) A cover letter** addressing your reasons for applying
**2) Current resume or CV**.

Applications close
**Friday 3 February 2023**.