Front Office Supervisor

2 months ago

Burswood, Australia Crown Resorts Full time

**Better begins here**

Crown Resorts is a great place to visit and it's and even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change
- for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The Role**

Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.

We're seeking an experienced Front Office Supervisor to join the Metropol Team.

Your key responsibility will be to supervise the daily operation of the Front Desk and oversees Front Desk in the absence of the Duty Manager during each rostered shift. This is to be achieved by appropriately managing the activities of the Front Desk and ensuring maximum guest satisfaction, maintaining professional standards of service, and by ensuring that Crown Hotels policies, procedures and brand standards are adhered to across the Front Office department

**About You**

You’ll bring the following:

- Hotel supervisory experience within a superior hotel
- Knowledge of the Opera Property Management System or similar is advantageous
- Ability to effectively lead and motivate team members.
- Ability to inspire the team and have a strong focus on continuous. performance improvement and development.
- Required for managing day-to-day financial requirements such as ordering/reconciliations and effective labour management.
- Strong customer service experience

**Additional Information**:
To be successful you'll have:

- Hospitality or business-related qualification is preferred

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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