Exhibitor Customer Service Coordinator

2 weeks ago

Melbourne, Australia Diversified Communications Australia Full time

Posted: 29/01/2024- Closing Date: 22/02/2024- Job Type: Permanent - Full Time- Location: Melbourne- Job Category: Customer Service**About our organisation**

Diversified Communications is a global media and events company that provide market access, education, and information to a range of business communities. We run face-to-face events, digital products, and publications in a range of different industries. We pride ourselves on offering unique customer experiences that deliver true business value and a great return on investment for our exhibitors and clients. And we truly recognise that through our diverse yet dynamic team we can continue to achieve the exceptional.

**About this opportunity**

If you are passionate for big events, thrive in a fast-paced environment and enjoy all the elements of events from planning to delivery then read on.

Working collaboratively with the Delivery team and stakeholders across the business, your focus will be on delivering exceptional experiences to the clients of the business. You will act as the main point of contact for all our exhibitors, collecting all necessary client information in a timely fashion, and providing key information to our clients so they can enjoy a successful event. You will champion the customer experience and consistently work to provide the best possible customer service to our clients.

**Key Responsibilities**
- Handling all administrative tasks relating to the client experience, including delivering all pre-event communications to exhibitors
- Manage all exhibitor enquiries, providing excellent customer service to our clients.
- After a sale has been completed, work collaboratively with sales to develop a wholistic understanding of the client and their needs, then manage the ongoing communications between clients and the business.
- Assisting the Delivery & Sales teams in acquiring required information from clients, and assisting on site during event delivery
- Working closely with a variety of stakeholders including clients, sales, and delivery teams to ensure the fulfilment of a smooth and successful event.

**Desired Skills and Experience**:
**About you**

As a developing events professional you will be a proactive, driven individual with superior attention to detail, and a passion for supporting others and being an integral team player. Being someone who works successfully under pressure, you will have strong time management and prioritising skills, as well as the ability to handle stress calmly and professionally. A balance between autonomy and teamwork will suit you, upholding sensational standards of customer service and support, as well as consistent and solid demonstration of accountability. You will have a high level of professionalism, particularly in verbal and written communication, whilst also knowing when and how to have fun as a team. You will be able to work irregular hours and travel interstate when required, particularly when events are being delivered.

**Ideal Qualities**:

- Experience in a customer service position, such as events, retail, or hospitality
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Ability to manage work well under pressure and manage time effectively.
- EventsAir knowledge is preferred but not essential.
- Salesforce knowledge is preferred but not essential.

**Why work for us?**

As you embark on your new career with us, we will give you the tools you need to succeed and provide you with tailored training and support to get you up to speed quickly. We will give you every opportunity to reach your full potential and enjoy a successful career. We pride ourselves on our dynamic, flexible, and fun working environment with a strong commitment to our people’s wellbeing, and a global focus on sustainability and DE&I. Hybrid working, opportunities to be developed and learn locally and globally, wellbeing days, volunteering, Tuesday breakfasts and regular social activities are just some of the rewards we enjoy. We work hard but do not take ourselves too seriously. Expect your colleagues to be similarly driven individuals who will support you every step of the way.

If this opportunity sounds like you and you are interested in being the newest member of our Diversified family and finding a workplace that you can really call home, then send us your CV, and do not forget to include a cover letter which highlights the reasons why we should hire you

  • Exhibitor Customer Service Coordinator

    2 weeks ago

    Melbourne, Australia Diversified Communications Australia Full time

    **Introduction**: About our organisation Diversified Communications is a global media and events company that provide market access, education, and information to a range of business communities. We run face-to-face events, digital products, and publications in a range of different industries. We pride ourselves on offering unique customer experiences that...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Diversified Communications Australia Full time

    Posted: 07/03/2023- Closing Date: 07/04/2023- Salary: $60, $65, Job Type: Permanent - Full Time- Location: Melbourne- Job Category: Customer ServiceAbout our organisationDiversified Communications is a global media and events company that provide market access, education and information to a range of business communities. We run face-to-face events, digital...

  • Show Event Coordinator

    3 weeks ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $70,000 - $85,000 plus super **The Company**: This exhibition company are one of the most qualified and committed event organisers in Australia. They are passionate about staging truly unique and memorable events that deliver exceptional results for our visitors, exhibitors and sponsors. They...

  • Sponsorship and Exhibition Coordinator

    1 week ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $70,000 - $75,000 plus super **The Company**: This Professional Conference Organiser are an incredibly fast growing and well respected conference and events company, with a relaxed but highly efficient office and work from home environment. The majority of their work is managing conferences on...

  • Event Coordinator

    2 months ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne VIC - Salary $80,000 - $90,000 plus super **The Company**: This company is one of Australia's leading event, exhibition and media companies that specialise in organising large scale events across Australia. The company is looking for an Event Coordinator to coordinate the launch of a travelling theatre show...

  • Event Coordinator

    3 weeks ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $80,000 - $90,000 plus super **The Company**: This company is one of Australia's leading event, exhibition and media companies that specialise in organising large scale events across Australia. The company is looking for an Event Coordinator to coordinate the launch of a travelling theatre show...

  • Work Order Coordinator

    6 days ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Horses in Action Assistant

    2 months ago

    Melbourne, Australia HOBAN Recruitment Full time

    Do you have a passion for horses? We are seeking dedicated individuals to join our team as Horses in Action Assistants for a upcoming competition commencing live in September. As an integral part of our team, you will play a crucial role in ensuring the smooth back-of-house running of the Horses in Action event. **Key Responsibilities**: As a Horses in...

  • Event Executive

    3 weeks ago

    Melbourne, Australia Encore Global Full time

    The Event Executive is a key role in the portfolio team with wide ranging responsibilities. In this role the Event Executive will be responsible for working with other Event Executives and Portfolio Director, assisting with administrative duties, the exhibitor customer journey and also be required to work on-site at specific shows to assist with the...

  • Marketing Manager

    2 weeks ago

    Melbourne, Victoria, Australia Diversified Communications Australia Full time

    Lead the annual brand marcomms strategy development. Grow revenue and profitability by leading the development, wider business engagement and delivery of the annual marcomms strategy for the brand. Develop, demonstrate and communicate a strong understanding of the relevant industry. Work in collaboration with other functions or team members such as...

  • Sponsorship and Exhibition Manager

    2 weeks ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $80,000 - $90,000 plus super pro rata **The Company**: This wonderful not-for-profit association is on a mission to inform and impact positive changes to better the lives of every Australian through the delivery and dissemination of authoritative research. They are looking for a Sponsorship and...

  • National Sales Manager

    3 weeks ago

    Melbourne, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $90,000 - $110,000 plus super **The Company**: This Exhibition Agency are one of the most qualified and committed event organisers in Australia. They are passionate about staging truly unique and memorable events that deliver exceptional results for our visitors, exhibitors and sponsors. This...

  • Event Coordinator

    3 weeks ago

    Melbourne, Australia SMAART Recruitment Full time

    Casual and Friendly work environment! Great Culture and supportive team! - Melbourne CBD I $70-$85k + Super I Leadership and communication skills - A chance to work with a beloved and unique product I Dog and Cat lovers ONLY! **About the Company**: Based in the buzzing CBD of Melbourne, this client works on Australia's **largest** events and expos and is...

  • Event Administrator

    3 weeks ago

    Melbourne, Australia Encore Global Full time

    The Event Administrator is a key role in the portfolio team with the key focus of onboarding exhibitors. In this role the Event Administrator will be working with other Event Executives and Portfolio Director, assisting with administrative duties, exhibitor queries and also be required to work on-site at specific shows to assist with the successful delivery...

  • Horses in Action Assistant

    2 weeks ago

    Melbourne, Victoria, Australia HOBAN Recruitment Full time

    Do you have a passion for horses? We are seeking dedicated individuals to join our team as Horses in Action Assistants for a upcoming competition commencing live in September. As an integral part of our team, you will play a crucial role in ensuring the smooth back-of-house running of the Horses in Action event.Key Responsibilities: As a Horses in Action...

  • Marketing Manager

    1 week ago

    Melbourne, Australia Diversified Communications Australia Full time

    Lead the annual brand marcomms strategy development.  Grow revenue and profitability by leading the development, wider business engagement and delivery of the annual marcomms strategy for the brand.  Develop, demonstrate and communicate a strong understanding of the relevant industry.  Work in collaboration with other functions...

  • Marketing Manager

    4 weeks ago

    Melbourne, Australia Diversified Communications Australia Full time

    **Introduction**: As a Marketing Manager at Diversified, you will report to the Head of Marketing & Digital. Your primary goals will be to deliver against customer related commercial objectives via the development of the marcomms strategy and execution of the annual customer (visitor and exhibitor) marketing plan for the related brands. The role has a strong...

  • Marketing Manager

    2 weeks ago

    Melbourne, Victoria, Australia Diversified Communications Australia Full time

    As a Marketing Manager at Diversified, you will report to the Head of Marketing & Digital. Your primary goals will be to deliver against customer related commercial objectives via the development of the marcomms strategy and execution of the annual customer (visitor and exhibitor) marketing plan for the related brands. The role has a strong marketing and...

  • Marketing Manager

    4 weeks ago

    Melbourne, Australia Diversified Communications Australia Full time

    Posted: 07/06/2024- Closing Date: 28/06/2024- Job Type: Permanent - Full Time- Location: Melbourne- Job Category: MarketingAs a Marketing Manager at Diversified, you will report to the Head of Marketing & Digital. Your primary goals will be to deliver against customer related commercial objectives via the development of the marcomms strategy and execution of...

  • Marketing Manager

    4 weeks ago

    Melbourne, Australia Diversified Communications Australia Full time

    Lead the annual brand marcomms strategy development.  Grow revenue and profitability by leading the development, wider business engagement and delivery of the annual marcomms strategy for the brand.  Develop, demonstrate and communicate a strong understanding of the relevant industry.  Work in collaboration with other functions...